john46
Distinguished Sage
334 Views
Message 11 of 36

Re: Slow connection

Go to solution
we really need to see those two lines from your hubs logs
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
327 Views
Message 12 of 36

Re: Slow connection

Go to solution

@john46 wrote:
we really need to see those two lines from your hubs logs

it may be one of the routers that the 2 stats line no longer appear



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
peterbrook279
Aspiring Contributor
324 Views
Message 13 of 36

Re: Slow connection

Go to solution

Started working again last night after dialing a number on my landline phone (line was crackly).  Wasn't connecting again this morning until I again deialed my phone.

 

The filter's plugged into the test socket.

 

I've found those lines at last:

 

12:34:54, 03 May.( 229.440000) DSL noise margin: 6.00 dB upstream, 6.80 dB downstream
12:34:53, 03 May.( 228.510000) DSL line rate: 312 Kbps upstream, 568 Kbps downstream

 

Updated diagnostic test, it's even slower now:

 

1. Best Effort Test:  -provides background information.

 Download  Speed
 0.04 Mbps
  
0 Mbps0.5 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.04 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
 IP Profile for your line is - 0.5 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 0.26 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.26Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

 

Thanks

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
320 Views
Message 14 of 36

Re: Slow connection

Go to solution

You need to report a phone fault as there is a bad connection which is why you are getting connection after dialling a phone number

 

http://www.filesaveas.com/jarviser/hubtrouble.html#type9



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
peterbrook279
Aspiring Contributor
318 Views
Message 15 of 36

Re: Slow connection

Go to solution

Do I report the phone fault to BT, even if BT aren't my line rental provider?  Is there a number I can ring?

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
314 Views
Message 16 of 36

Re: Slow connection

Go to solution

Who provides your phoneline and broadband?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
310 Views
Message 17 of 36

Re: Slow connection

Go to solution

You never replied to say if using the test socket as that should be your best connection an eliminates the possibility of a faulty faceplate



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
peterbrook279
Aspiring Contributor
306 Views
Message 18 of 36

Re: Slow connection

Go to solution

Line renal = Axis, broadband = BT.

 

Filter is connected to test socket.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
303 Views
Message 19 of 36

Re: Slow connection

Go to solution

You need to report to Axis if they provide you phoneline/ line rental as this is a phone fault not a broadband fault

 

do you use a phone extension cable?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
peterbrook279
Aspiring Contributor
301 Views
Message 20 of 36

Re: Slow connection

Go to solution

I'd like to stress I've only had to ring my landline to get the broadband working since installing the new filter last night.

The fault with the slow connection existed before then.

0 Ratings