imjolly
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Distinguished Sage
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Message 21 of 36

Re: Slow connection

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Then did you try a new rj11 modem cable?  Connection should be test/filter/rj11/hub



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peterbrook279
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Message 22 of 36

Re: Slow connection

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No, is a spare one provided in the box?

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imjolly
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Message 23 of 36

Re: Slow connection

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No you only get one supplied

 

from looking back at older posts you had a 17mb connection speed so unless something has changed your current speed is very low suggesting a line problem which could easily also be a filter or cable problem



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peterbrook279
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Message 24 of 36

Re: Slow connection

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So am I best ringing for technical assistance?

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imjolly
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Message 25 of 36

Re: Slow connection

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you can try customer services but if the problem is internal then you wil get charged £129.99 for the callout hence why better to eliminate everything back to test socket so problem should then be outwith your home



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peterbrook279
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Message 26 of 36

Re: Slow connection

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Yup I've tried a new filter, how do I get my hands on a new cable?

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imjolly
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Message 27 of 36

Re: Slow connection

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you can buy one RJ11 (amaz0n) - good ones are shielded and look like this  belkin shielded rj11_.jpg



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peterbrook279
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Message 28 of 36

Re: Slow connection

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Belkin 10m RJ11 Male to Male Hi-Speed Internet Modem Cable - White

 

Is this the right sort?

 

Thanks

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imjolly
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Message 29 of 36

Re: Slow connection

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that's an rj11 cable but not shielded.  I would post a link but not permitted on forum hence why I posted a pic

 

you can also try the auction site



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peterbrook279
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Message 30 of 36

Re: Slow connection

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New RJ11 cable in place and no improvement in speed.

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