imjolly
Distinguished Sage
Distinguished Sage
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Message 31 of 36

Re: Slow connection

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are you still needing to use phone before broadband will connect or have you replaced the filter?



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peterbrook279
Aspiring Contributor
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Message 32 of 36

Re: Slow connection

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ATM broadband is connecting by itself with no interference from the phone.

Replaced the filter a few days ago.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 33 of 36

Re: Slow connection

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sorry but with all the changes you have made can you post up to date router stats and btspeedtester diagnostic results and then see where we go from there



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peterbrook279
Aspiring Contributor
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Message 34 of 36

Re: Slow connection

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13:16:47, 07 May.( 1050.000000) DSL noise margin: 13.50 dB upstream, 30.90 dB downstream
13:16:46, 07 May.

( 1048.980000) DSL line rate: 443 Kbps upstream, 568 Kbps downstream

 

1. Best Effort Test:  -provides background information.

 Download  Speed
 0.46 Mbps
  
0 Mbps0.5 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.46 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
 IP Profile for your line is - 0.5 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 0.36 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.36Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

Are these the right ones?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 35 of 36

Re: Slow connection

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yes

 

I think it's time to get mods involved as we don't seem to be making any progress.  the mods will post a contact us link when they read this 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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PaddyB
Moderator
Moderator
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Message 36 of 36

Re: Slow connection

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Hi Peterbrook279,

 

I can take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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