Slow donwload speeds...Full Fibre 900

[playground]

Hi

Got installed for 3 months now. My upload speeds are ok but the download is disappointing. Max down speed from what I've seen is 400 - an average is around 300. I've changed the SH2 for ASUS RT-AX86U no change...

Am I on the wrong/lower package?

Any help appreciated.

[busterboy1]

Is that wired or wireless.?

Is your device / devices capable of these higher tiers.

Drivers fully updated on each of your devices..

If you are receiving 110Mbps upload it's almost certain you are on the correct package.

Also have you tried setting up a PPPoE setup direct to the ONT and checking those results.

So many variables in your issue.

[playground]

Hi

My connection is wired (cat 8). My pc got 1Gbit network adapter. Drivers updated.

"Also have you tried setting up a PPPoE setup direct to the ONT and checking those results."

No idea how to do it. 

[busterboy1]

Here you go mate. 

Google is your friend. 😉

[playground]

Thank you for getting back to me. 

I've tried to do it but can't connect to Internet this way. 

[busterboy1]

Not sure why but everyone can create a PPPoE connection and connect to the internet.

Try watching this video  and tell us what you are struggling with.

[playground]

I do everything like in this video. Username bthomehub@btbroadband.com no password 

Can't connect

[busterboy1]

Can I ask, have you connected your ethernet cable from the ONT (fibre modem) to your computer / laptop or whatever you are using bypassing the router completely.

Have you got another ethernet cable to try.

Bizarre there is no connection for sure.

[playground]

No i didn't connected directly my pc to ONT 😅 through router 😂

[busterboy1]

It's late but I knew we could sort it.🤣