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Block_Sweeps
Aspiring Contributor
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Message 1 of 12

Slow download Normal upload

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I normally get approx. 1M download and approx. .3M upload. (I live out in the sticks)

 

For a week now it has been slow downloading.

 

I have done a silence check on my phone line and it seems ok.

 

Any pointers of where I can check things will be very much appreciated.

 

Thanks

 

 

 

homesettingsadvanced_settingstroubleshooting
WirelessBroadbandHome NetworkFirewallSystem
InternetConnectionVPNDynamic DNSIPv6 Status
ADSL Line Status
Connection Information
Line state:Connectedppp0_0
Connection time:1 days, 07:19:20
Downstream:160 Kbps
Upstream:448 Kbps
 
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.32 | Last updated 30/10/16

 

 

 

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11 REPLIES 11
john46
Distinguished Sage
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Message 2 of 12

Re: Slow download Normal upload

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Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if u The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You


Block_Sweeps
Aspiring Contributor
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Message 3 of 12

Re: Slow download Normal upload

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Thank you for your response

 

1. The quiet line test seems ok, but I only have a radio phone and my hearing is not perfect.

 

2.

20:35:39, 13 Dec.

( 73.570000) DSL noise margin: 13.00 dB upstream, 13.20 dB downstream

20:35:39, 13 Dec.

( 73.340000) DSL line rate: 448 Kbps upstream, 1088 Kbps downstream

 

3.

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

 

 

Left in Jumper

ADSL Max

Up to 1.5

--

0.5 to 2.5

Available

--

--

--

--

Fixed Rate

1

--

--

Available

--

--

--

--

 

4. I have tried to run the speed test a number of times but keep getting "Error #2032"

 

Thanks again

 

Terry

 

 

 

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Block_Sweeps
Aspiring Contributor
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Message 4 of 12

Re: Slow download Normal upload

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Some additional info.

 

I logged onto my neighbours hub and my speed is normal (around 1M)

 

The speed test runs ok when on neighbours hub.

 

When I go back on my  hub speed goes back to 0.12M and Error #2032 on speed test.

 

Hope this may be of some use

 

Terry

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Block_Sweeps
Aspiring Contributor
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Message 5 of 12

Re: Slow download Normal upload

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I am still trying to run the speed test at different times of the day, but no success yet.

 

Will keep trying

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Boudges
Aspiring Expert
1,400 Views
Message 6 of 12

Re: Slow download Normal upload

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Are you connected to the test socket?
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Block_Sweeps
Aspiring Contributor
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Message 7 of 12

Re: Slow download Normal upload

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Finally got the last piece of info

 

1. Best Effort Test: -provides background information.


Download  Speed

0.92 Mbps
 

0 Mbps
0.25 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 0.92 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :1.18 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps


If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.

Please visit the FAQ if you are unable to understand the test results.

 
 

 

Any Pointers or explanations Please
 

 

 

 

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john46
Distinguished Sage
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Message 8 of 12

Re: Slow download Normal upload

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You need your hub to maintain a stable connection 24/7 for 3/5 days this will increase your IP Profile and them your download speed will increase automatically
Block_Sweeps
Aspiring Contributor
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Message 9 of 12

Re: Slow download Normal upload

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Thank you john46

 

l have been re booting the hub a lot lately trying to sort this out.

 

I will now leave it for a week and keep my fingers crossed

 

Thanks again

 

Terry

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Boudges
Aspiring Expert
1,374 Views
Message 10 of 12

Re: Slow download Normal upload

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Rebooting the hub is the worst thing to do.

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