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Truffle1234
Beginner
565 Views
Message 1 of 11

Slow download speeds

I have BT Infinity 2 with Home Hub 4 - Type A and we are 0.7 miles from the exchange. I am only getting download speeds of 14 Mbs. The BT Broadband Availability Checker says for the exchange says VDSL Range A High 35 Low 27.4, VDSL range B High 26.6 Low 14.

Other reports in our area show people getting download speeds of 43 from BT Infinity . Should we only be getting 14 ?

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10 REPLIES 10
559 Views
Message 2 of 11

Re: Slow download speeds

What modem do you have?
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Webby
Distinguished Sage
553 Views
Message 3 of 11

Re: Slow download speeds

Wired or wireless connection?
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Truffle1234
Beginner
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Message 4 of 11

Re: Slow download speeds

Its a BT Openreach Modem

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Truffle1234
Beginner
540 Views
Message 5 of 11

Re: Slow download speeds

It is 15Mbs on wired connection and 14.7 on wireless

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imjolly
Distinguished Sage
Distinguished Sage
537 Views
Message 6 of 11

Re: Slow download speeds

are you suing the test socket with a new filter to eliminate problems with internal wiring



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Truffle1234
Beginner
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Message 7 of 11

Re: Slow download speeds

It is one of those double sockets so I thought it doesn't need a filter, but perhaps I should try that ?
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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: Slow download speeds

it doesn't need a separate filter but you can try test socket with a filter  test scket shown by black arrow

 

test-socket-thumb.jpg



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Truffle1234
Beginner
530 Views
Message 9 of 11

Re: Slow download speeds

I am not sure what kind of modem it is . It says ECI Telecom Ltd Item Code 061513 on the back
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Truffle1234
Beginner
525 Views
Message 10 of 11

Re: Slow download speeds

Thanks imjolly I will try that But how do j get a filter ? From BT ?
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