cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Distinguished Sage
Distinguished Sage
370 Views
Message 11 of 34

Re: Slow evening speeds Infinity 1

Go to solution

The sync speed your router reports is an entirely different thing to download speed. Sync speed is the speed of the physical link between your router and the DSLAM in the green cabinet. Download speed is the speed of the network to whichever server/speedtest site you are connected to.

0 Ratings
Highlighted
366 Views
Message 12 of 34

Re: Slow evening speeds Infinity 1

Go to solution
Thanks you so much for this. That would explain a lot. Unfortunately BT also cannot see an issue on there end. Has anyone else reporting the issue recently also been told there's no issue on the line?
0 Ratings
Highlighted
Aspiring Contributor
347 Views
Message 13 of 34

Re: Slow evening speeds Infinity 1

Go to solution

Ok so 7:50am and still getting slow speeds...

Router still shows sync'd at the full 55000 down and 9999 up.

IP profile on BT test shows 53.18Mbps but clearly not achieving.

 

 

18-10-2016 07_50 - BTW Performance Test.png

0 Ratings
Highlighted
Aspiring Contributor
344 Views
Message 14 of 34

Re: Slow evening speeds Infinity 1

Go to solution

Seems to be sporadic at this time of morning, just re-run and got my full 52/9Mb there enough.

 

18-10-2016 07_57 - BTW Performance Test.png

0 Ratings
Highlighted
Moderator
Moderator
340 Views
Message 15 of 34

Re: Slow evening speeds Infinity 1

Go to solution

Hi @Sparx,

 

What exchange are you connected? I'll can to see if there are any know issues reported for that exchange.

 

Thanks

 

PaddyB

0 Ratings
Highlighted
Aspiring Contributor
332 Views
Message 16 of 34

Re: Slow evening speeds Infinity 1

Go to solution
Hi Paddy

I'm on the Scartho exchange (SLSC).

Thanks
0 Ratings
Highlighted
Moderator
Moderator
327 Views
Message 17 of 34

Re: Slow evening speeds Infinity 1

Go to solution

Hi @Sparx,

 

Thank you for replying. I had a look but can't see any known issues for that exchange. 

 

I understand that you have reported a fault through to BT and are due a call back tomorrow. Let me know how you get on with that call tomorrow and if needed, I'll be able to take a look at what is happening with your fault.

 

Thanks

 

PaddyB

0 Ratings
Aspiring Contributor
313 Views
Message 18 of 34

Re: Slow evening speeds Infinity 1

Go to solution

Lunch time results, as it should be...

 

 

18-10-2016 12_34 - BTW Performance Test.png

0 Ratings
Highlighted
Aspiring Contributor
289 Views
Message 19 of 34

Re: Slow evening speeds Infinity 1

Go to solution

Absolute joke, come the evening and back to 3Mb speeds.

 

IP profile still clearly shows I should be achieving approx 53Mb.

YouTube videos constantly buffer, all it's good for is browsing if I'm lucky. Web pages timing out again.

 

 

18-10-2016 21_28 - BTW Performance Test.png

 

0 Ratings
Highlighted
Aspiring Contributor
290 Views
Message 20 of 34

Re: Slow evening speeds Infinity 1

Go to solution

@Keith_Beddoe sorry, what do you mean? What's moved where?

0 Ratings