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Aspiring Contributor
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Message 1 of 13

Slow internet and dodgy ping

I am a new member to BT and I have noticed my speed decrease over the week. It started at 7Mbps earlier this week and now it is around 2-4Mbps. I have also noted fluctuations in my ping when playing online games which sometimes makes it unplayable.

 

This is the BT speedtest:

FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

 Download  Speed
 2444 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 2444 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :5792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 4500 Kbps

This is the router info:

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:10:16
Downstream:5.656 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):5.4 dB / 25.0 dB
Line attenuation (Down/Up):13.4 dB / 8.0 dB
Output power (Down/Up):20.1 dBm / 12.3 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):1 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 0
Error Seconds (Local/Remote):1 / 0
 

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12 REPLIES 12
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Distinguished Sage
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Message 2 of 13

Re: Slow internet and dodgy ping

Hi Welcome to the forum
If you are a new BT user then you are currently in a 10 day line training period during which time your connection will vary and restart while the exchange equipment finds your best possible stable speed this is perfectly normal
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Recognised Expert
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Message 3 of 13

Re: Slow internet and dodgy ping

Im afraid to say if your new, and I mean that new its less than 10 days ago, theres not a lot we can do because we have to allow thr 10 day training period to complete before we can theoretically do anything.  Your speed will vary over the first 10 days, and your connection doesn't look to unsable since its still on 'Fastpath'.  Effectively what I've said but you may want to take a look at this.

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Recognised Expert
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Message 4 of 13

Re: Slow internet and dodgy ping

I would like to add, avoid any manual restarts of the HUb in this 10 training period, as the others say its normal for automatic retstarts until the 10 days is up, unlikely BT will have interest.

 

If you put your down Attenuation in here (13.4), this will give you a figure of the speed you should be able to achieve.http://www.kitz.co.uk/adsl/max_speed_calc.php  If you end up well off this mark don't hesitate to come back, loads of advice and knowledge to be shared. 

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....
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Aspiring Contributor
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Message 5 of 13

Re: Slow internet and dodgy ping

My internet has gone incredibly slow now. It picked up to 4mbit earlier but it's now at 0.2mbit...
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Distinguished Sage
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Message 6 of 13

Re: Slow internet and dodgy ping

Hi Jedders

During your line training period this will happen you just have to sit out the training period after the 10 days are over then we can get the forum mods involved if necessary
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Aspiring Contributor
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Message 7 of 13

Re: Slow internet and dodgy ping

My internet was meant to be set up for the wednesday but it didn't get properly activated (broadband started working) on the Friday. Does this mean 10 days from the friday or the wednesday?
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Distinguished Sage
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Message 8 of 13

Re: Slow internet and dodgy ping

activation starts from the day you could use it which sounds like Friday from your post
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Highlighted
Aspiring Contributor
258 Views
Message 9 of 13

Re: Slow internet and dodgy ping

So why shouldn't I reset my router? In this case power cycling may help my connection to be faster?
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Recognised Expert
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Message 10 of 13

Re: Slow internet and dodgy ping

The exchange will could see manual resets as a unstable line and reduce your speed to find the stability.

 

http://www.robertos.me.uk/html/10-day_training.html

 

also known Maxium stable rate-

 

http://www.kitz.co.uk/adsl/maxdsl2.htm

Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....
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