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Beginner
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Message 11 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next

That still doesn't answer why I'm getting 0.1Megabits instead of 1Megabit.
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Aspiring Expert
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Message 12 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next

@MrAxlee If you look at the speedtester result you posted, you are not getting 0.1mbps. You are getting 0.99mbps download, with a 0.2mbps upload, which is in your estimates.
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Beginner
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Message 13 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next

@SuperSajuuk

To quote my original post: "This usually shows a download speed of around 2Mbps - which is never reflected by actual downloads."
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Distinguished Sage
Distinguished Sage
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Message 14 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next

@MrAxlee

 

Sorry I think jac_95 post explains about download speed and the confusion 



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Beginner
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Message 15 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next

There is no confusion. I download files at 100 kiloBITs per second, regardless of what that test says. That is much less than the megabit I've been GUARANTEED as a minimum.
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Distinguished Sage
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Message 16 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next

file transfer speed and download speed are different you are confusing the two
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Distinguished Guru
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Message 17 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next


@MrAxlee wrote:
There is no confusion. I download files at 100 kiloBITs per second, regardless of what that test says. That is much less than the megabit I've been GUARANTEED as a minimum.

 

BT Consumer don't guarantee downstream/upstream throughput speeds (a.k.a. download/upload speeds) for any customers.

 

All the figures quoted on the BT Wholesale checker, BT Consumer checker, and BT Consumer order confirmation relate to the line downstream/upstream data rates (a.k.a. connection speeds).

 

You were quoted a downstream connection speed range of 1Mbps to 4Mbps with a minimum of 1Mbps. Your log shows the actual downstream connection speed was 2.496Mbps, so well within the estimated range. The downstream IP profile is then set to 88.2% of the connection speed, hence the 2.2Mbps that the speedtest reported. Your particular ADSL product then caps the download speed limit for IP data on your current connection at 2Mbps, as represented by the bar chart.

 

The speedtest result you posted showed an achieved download speed of 0.99Mbps at that particular time. Not great considering a possible maximum of 2Mbps, but download speeds will vary and can be affected by congestion at busy times.

 

Regarding the 100Kbps (0.1Mbps) download speed you keep stating ...

Could you post a screenshot showing where you are getting that figure from? Nothing you have posted so far shows that result.

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Aspiring Expert
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Message 18 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next

@umpire I think it's more likely that the OP thinks that file transfer is measured in kilobits, when it's actually measured in kilobytes. On a 1mbps download speed, a file transfer of around about 100kb/s is quite normal, so I have no idea why the OP thinks this is a problem, other than a general misunderstanding of the difference between bits and bytes.

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Distinguished Guru
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Message 19 of 19

Re: Slow internet speed with appauling customer service. Not sure where to go next


@SuperSajuuk wrote:

@umpire I think it's more likely that the OP thinks that file transfer is measured in kilobits, when it's actually measured in kilobytes. On a 1mbps download speed, a file transfer of around about 100kb/s is quite normal, so I have no idea why the OP thinks this is a problem, other than a general misunderstanding of the difference between bits and bytes.


 

Yes, that would be my guess too, but a screenshot should confirm things. Smiley Happy

 

 

"On a 1mbps download speed, a file transfer of around about 100kb/s is quite normal,..."

 

I now feel it only right to highlight the fact that it should surely be an upper case 'B' for bytes (and an upper case 'M' and 'K' come to that, though 'k' has also traditionally been used). Sorry couldn't let that one go. Smiley LOL 

Feel free to correct any of my mistakes. There are plenty to choose from. 

 

https://en.wikipedia.org/wiki/Data_rate_units