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Macin100
Contributor
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Message 1 of 27

Slow line speed..infinity two

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Hi..I upgraded to Infinity two last week and my line speed is below tha level that BT guaranteed. I'm only getting 58mb compared to the guarantee of 62mb. NeilO the moderator helped me last time. CAn you help again Neil?

 

 

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Macin100
Contributor
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Message 2 of 27

Re: Slow line speed..infinity two

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1.png2.png3.png4.png

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Macin100
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Message 3 of 27

Re: Slow line speed..infinity two

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All of the speed tests were taken a wee while ago. When I had infinity 1, my speed was 52mb, and I was quoted as about 68mb for infinity 2. Can you help please?

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DavidM
Moderator
Moderator
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Message 4 of 27

Re: Slow line speed..infinity two

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Hi @Macin100 and thanks for posting.

 

How long ago did you run those speed tests? How are you connected? Is there any noise on the line?

 

Cheers

 

David

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Macin100
Contributor
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Message 5 of 27

Re: Slow line speed..infinity two

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Hi David. One earlier today, and the other just after 6pm. I'm connected via Ethernet. I've just checked the line, no noise.

 

Donald

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Macin100
Contributor
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Message 6 of 27

Re: Slow line speed..infinity two

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Just run a new test. see below

 

6.JPG7.JPG

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DavidM
Moderator
Moderator
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Message 7 of 27

Re: Slow line speed..infinity two

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Thanks for confirming that @Macin100.

 

Can you send over your details using the link in my profile and I'll look into this for you?

 

Cheers

 

David

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Macin100
Contributor
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Message 8 of 27

Re: Slow line speed..infinity two

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Thanks David. Have just sent you the message. Thanks, Donald

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Macin100
Contributor
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Message 9 of 27

Re: Slow line speed..infinity two

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8.JPG

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john46
Distinguished Sage
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Message 10 of 27

Re: Slow line speed..infinity two

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You are connecting at 62.5Mbps this link explains about your line speed http://bt.custhelp.com/app/answers/detail/a_id/35296/c/346/?s_cid=con_FURL_yourlinespeed
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