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Aspiring Contributor
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Message 1 of 23

Slow line speed since 13 December

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Hi a newbie here. I have had a reliable broadband conection for quite a while.  My speed used to be around 6.8 mps and very stable.
Since the 13th December its droped to 2.5 mps.

 

when i report a fault it tells me the problem is at BT retail?  I have done this now 3 times and the only responce I get is that the fault has been closed? 

Anybody got any clues as to what I should do next?


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Moderator
Moderator
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Message 2 of 23

Re: Slow line speed since 13 December

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@ageingmuso I'm sorry to see you're having problems with your broadband speed. Please can you post your router stats following the guidance on this link and we'll take a look?

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Aspiring Contributor
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Message 3 of 23

Re: Slow line speed since 13 December

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Got this on the line test. My package say up to 17Mbps and its always been around 6 to 7 with no line drops?

 

Download Speed
2.49 Mbps

0 Mbps 2 Mbps
Max Achievable Speed

Download speedachieved during the test was - 2.49 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 2.26 Mbps

2. Upstream Test: -provides background information.

Upload Speed
0.15 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.15Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


We were unable to identify any performance problem with your service at this time.

 

 

 

I have a netgear 6800 and it only seesm to give minimal stats. BTW have been using BT since the .5Mps days...

 

ADSL Link Downstream Upstream
Link Rate 2567 Kbps 224 Kbps
Line Attenuation 40.5 dB 22.1 dB
Noise Margin 2.8 dB 4.7 dB

 

 

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Aspiring Contributor
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Message 4 of 23

Re: Slow line speed since 13 December

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and further to that:

 

 

 

BT BROADBAND AVAILABILITY CHECKER
Telephone Number * on Exchange BATTERSEA is served by Cabinet 4

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  HighLowHighLow        

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

       

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

Other Offerings

     

Availability Date

       
VDSL Range A (Clean)75.356.82018.7--Available--YesYes--
VDSL Range B (Impacted)60.732.4209.2--Available--YesYes--
FTTP on Demand33030--Available--------
WBC ADSL 2+Up to 6--4 to 8Available--------
WBC ADSL 2+ Annex MUp to 6Up to 14 to 8Available--------
ADSL MaxUp to 5--3.5 to 7.5Available--------
WBC Fixed Rate2----Available--------
Fixed Rate2----Available--------
VDSL Multicast------Available--------
ADSL Multicast------Available--------

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

 

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

 

 

Thank you for your interest.

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Aspiring Contributor
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Message 5 of 23

Re: Slow line speed since 13 December

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Looks to me as though my line speed has been limited to 2.5 Mps somehow?  

A bit odd...

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 23

Re: Slow line speed since 13 December

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Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

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Aspiring Contributor
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Message 7 of 23

Re: Slow line speed since 13 December

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Theres a little bit of low level noise audible. I am using a DECT phone. 

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Distinguished Sage
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Message 8 of 23

Re: Slow line speed since 13 December

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you should only hear a dull hum on a cordless phone you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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Aspiring Contributor
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Message 9 of 23

Re: Slow line speed since 13 December

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Thanks .I think what I am hearing could be described as a slight dull hum. The very slight hiss acompanying it has always been there since we got the phones about a year ago. 

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Distinguished Sage
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Message 10 of 23

Re: Slow line speed since 13 December

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The hiss should not be there at all
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