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Squidzit
Beginner
640 Views
Message 111 of 167

Re: Slow loading webpages

I'm still having issues.  Like I said previously, I'm not really into tech, had to look up how to do this ping thing and the traceroute.  Not really sure what they mean either.  The traceroute just kept spinning and spinning, eventually stopped it.

 

Ping has started…

 

PING www.bt.com (193.113.9.162): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

 

--- www.bt.com ping statistics ---

10 packets transmitted, 0 packets received, 100.0% packet loss

 

Traceroute_______________

 

 

Traceroute has started…

 

traceroute to www.bt.com (193.113.9.162), 64 hops max, 72 byte packets

 1  bthomehub.home (192.168.1.254)  4.883 ms  1.953 ms  1.496 ms

 2  217.32.147.8 (217.32.147.8)  36.845 ms  18.782 ms  17.903 ms

 3  217.32.147.62 (217.32.147.62)  19.179 ms  19.299 ms  18.146 ms

 4  213.120.176.34 (213.120.176.34)  19.342 ms  116.497 ms  25.217 ms

 5  217.41.168.233 (217.41.168.233)  20.901 ms  18.891 ms  20.714 ms

 6  217.41.168.109 (217.41.168.109)  19.939 ms  19.194 ms  19.145 ms

 7  acc2-te0-0-0-21.l-far.21cn-ipp.bt.net (109.159.249.222)  22.570 ms

    acc2-te0-1-0-5.l-far.21cn-ipp.bt.net (109.159.249.204)  19.445 ms

    acc2-10gige-0-1-0-5.l-far.21cn-ipp.bt.net (109.159.249.210)  21.046 ms

 8  core1-te0-15-0-15.faraday.ukcore.bt.net (109.159.249.149)  20.079 ms  19.241 ms  19.751 ms

 9  core1-te-0-0-0-0.ilford.ukcore.bt.net (213.121.193.0)  24.588 ms  24.431 ms

    core2-te0-13-0-6.ealing.ukcore.bt.net (213.121.193.76)  22.567 ms

10  * core2-pos1-0.birmingham.ukcore.bt.net (62.172.103.85)  31.066 ms

    core1-pos1-1.birmingham.ukcore.bt.net (62.172.103.89)  24.014 ms

11  iar1-gig5-4.birmingham.ukcore.bt.net (62.6.196.94)  24.538 ms  26.737 ms

    iar1-gig5-5.birmingham.ukcore.bt.net (62.6.196.98)  86.297 ms

12  62.172.57.218 (62.172.57.218)  26.427 ms  26.934 ms  24.970 ms

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0 Ratings
Brandscill
Aspiring Expert
627 Views
Message 112 of 167

Re: Slow loading webpages

Yeah I couldn't ping BT either for some reason. Try google / BBC
0 Ratings
vesyaxpdx
Aspiring Contributor
614 Views
Message 113 of 167

Re: Slow loading webpages

Can't say I have seen any improvement yet here in Canterbury area....

Still random, refreshed 3 times and each load was instant, then 4th hit with massive waiting for site.... delay. Plus this was with google DNS.

0 Ratings
bkaz
Contributor
475 Views
Message 114 of 167

Re: Slow loading webpages

Hi. Here is another to slow loading websites at a time when it was particularly slow resulting in browser timeout.
2 172.16.14.146 (172.16.14.146) 5.997 ms * *
3 217.41.216.29 (217.41.216.29) 33.704 ms 4047.505 ms 4049.939 ms
4 213.120.176.34 (213.120.176.34) 36.792 ms 4050.467 ms 4053.150 ms
5 217.41.168.195 (217.41.168.195) 36.010 ms 57.993 ms 60.192 ms
6 217.41.168.109 (217.41.168.109) 12.191 ms 35.149 ms 36.496 ms
7 109.159.249.232 (109.159.249.232) 9.933 ms 27.456 ms 28.453 ms
8 core4-te0-9-0-27.faraday.ukcore.bt.net (109.159.249.191) 10.200 ms 54.535 ms 55.324 ms
9 62.6.201.237 (62.6.201.237) 11.557 ms 43.234 ms 44.152 ms
10 linx-gw2.thdo.ncuk.net (195.66.236.240) 11.494 ms 68.871 ms 69.611 ms
11 te1-1-1-31.core-rs2.thdo.ncuk.net (80.249.97.85) 11.646 ms 74.235 ms 75.264 ms
12 * * *
13 * * *
0 Ratings
SeanD
Community Manager
Community Manager
574 Views
Message 115 of 167

Re: Slow loading webpages

Hi Guys,

 

Our tech teams are still looking into this issue.  They have just carried out a bit of work on the Network to try and improve the situation.  Can you guys that are located in the South of England please retest now and post back to let me know if you have seen an improvement?

 

Cheers

Sean

0 Ratings
Brandscill
Aspiring Expert
525 Views
Message 116 of 167

Re: Slow loading webpages

Will do when home
0 Ratings
Eaglesnapper
Beginner
473 Views
Message 117 of 167

Re: Slow loading webpages

There appears to be an improvement here in Surrey. Some pages still proving troublesome , though.
0 Ratings
Anonymous
Not applicable
460 Views
Message 118 of 167

Re: Slow loading webpages

The graphs I posted back on page 4 are all looking much better as of about 30 minutes ago:)

 

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-loading-webpages/m-p/1315011/highlight/...

 

What was the problem and why did it take so long to get it resolved? Was it proactively detected by BT or did user complaints highlight it? If user complaints highlighted it - why can my tools identify a problem yet BT can't.

0 Ratings
_i
Contributor
440 Views
Message 119 of 167

Re: Slow loading webpages

And given Sean's comment specifically mentioning South of England, was the problem in the North of Scotland, same, different, fixed, not fixed, or you dont know...

0 Ratings
bkaz
Contributor
417 Views
Message 120 of 167

Re: Slow loading webpages

Getting better at the moment but as it was variable, please do not stand the rectification team down.
0 Ratings