cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Derpingtons
Beginner
371 Views
Message 1 of 18

Slow net on evenings

I should be getting around 6mbps download but every day between about 5pm and 10pm its down to 1.88 mbps. It has been like this for the past few weeks now. Is this going to be fixed soon or am i going to find a new ISP? I've been on BT for a few years and not had one single problem. 

 

http://www.speedtest.net/result/1756308217.png

0 Ratings
17 REPLIES 17
imjolly
Distinguished Sage
Distinguished Sage
349 Views
Message 2 of 18

Re: Slow net on evenings

welcome to the forum

 

this is a community forum where customers help customers and only BT employees are the mods

 

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
arron1718
Aspiring Expert
345 Views
Message 3 of 18

Re: Slow net on evenings

a few others have had the same issue

so far bt dont know what the problem is
Derpingtons
Beginner
340 Views
Message 4 of 18

Re: Slow net on evenings

Connection information
Line stateConnected
Connection time0 days, 8:04:23
Downstream5,504 Kbps
Upstream448 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.0 dB / 15.0 dB
Line attenuation (Down/Up)46.0 dB / 25.0 dB
Output power (Down/Up)19.8 dBm / 12.3 dBm
Loss of Framing (Local)14
Loss of Signal (Local)2
Loss of Power (Local)0
FEC Errors (Down/Up)125956 / 11
CRC Errors (Down/Up)23 / N/A
HEC Errors (Down/Up)N/A / 6
Error Seconds (Local)4390
BT speed tester gave a result of 1.77 mbps download speed.
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
334 Views
Message 5 of 18

Re: Slow net on evenings

sorry but need the normal btspeedtester result and not the beta figure as it gives your profile and download speed

 

your connection time is only 8Hrs is that due to a manual reset or the router dropping connection?

 

what about where you are connected - master or test?

 

quiet line test?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
john46
Distinguished Sage
329 Views
Message 6 of 18

Re: Slow net on evenings

arron 1718 the problem is normally peak time exchange congestion if speed drops between 4pm and midnight but hub stats and speed tests over at least 24 hours so please do not say BT do not know what it is
Derpingtons
Beginner
324 Views
Message 7 of 18

Re: Slow net on evenings

I thihnk the speeds have picked up again now, I'll redo it tomorrow aswell. 

 

Results Image not loaded

Test1 comprises of Best Effort Test:  -provides background information.

 Download  Speed
 3799 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 3799 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :5504 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 4500 Kbps

 

 

I heard some people on virgin also had slow speeds because of exchange congestion but theirs seems to be fine now. If that is the problem is there nothing i can do about that?

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
319 Views
Message 8 of 18

Re: Slow net on evenings

the btspeedtester results look ok. another set tomorrow at say about 6/7pm or when you think download speed slow would help.  at present it does not look like congestion



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Derpingtons
Beginner
310 Views
Message 9 of 18

Re: Slow net on evenings

So my internet should be fine judging by the results of btspeedtester? I'm still getting 150+ ping to game servers. 

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
301 Views
Message 10 of 18

Re: Slow net on evenings

yes the results from btspeedtester look just as you would expect for profile and download speed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.