We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
01324 452 504 is the UK number for customer options but they mainly deal with sales i'm told after just phoning them.
They are unaware of the issue but their systems are all down so once back up they will get me through to 2nd line support.
I directed them to this thread.
They are not only sales, though their job is to get you off the phone so they can sell.
Some of the staff do have thier systems back online..SOME. You need to redial a few times maybe get someone with a working system.
They can help you follow up issues with technical support even though they dont provide it directly, they can also help you with complaints and other issues.
found this...dunno if its relevant..some of the comments seem to be.
Day 2 & it's still going on for 01332.
I've been using my phones 4G instead to get around it but highly fustrating that BT don't seem to even acknowledge the issue.
PlusNet - Planned BT Broadband Network Maintenance - Week commencing 27th July 2015 (24/07/2015 16:08)
When is this work happening?
Overnight throughout the week.
What does it affect?
How long will it take?
Up to six hours each time.
What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.
Liverpool Huyton, Manchester Stalybridge, Peartree, Sharrow TE, Tonypandy, Barnstaple Exchange, Coventry Central, Crawley, Glasgow Douglas,London Covent Garden.
Inverkeithing, Liskard, Liverpool Stoneycroft, London Ashford, London Primrose Hill, Manchester Whitefield, Penzance, Headingley, Morley, Keighley, Chorlton, Congleton, Chislehurst, Marylebone, Bristol, Leeds, Manchester, Wolverhampton, Southbank, Cambridge, Chesterfield, Glasgow, London Kingston, Sittingbourne, Redruth, Stalybridge, Aberdeen North, Rhyl, St Helens, Attleborough, Leamore, Stepney, Bristol, Manchester, Glasgow, Preston & Peterborough.
Newbury, Manchester Dial House,
I've been getting this problem too in Lincoln. Downloaded a multi-Gigabyte game off steam in a few minutes, but websites time out and take several attempts to load. How odd.
Am glad now I didn't waste time calling tech support, it looks like turning my router off and on again is not going to help with this.
Still having the same issue this morning, Wonder how long it will take BT to sort this. If this continues for days wonder worth moving to a diffrent ISP.
I have exactly the same problem in 01502 dialling code, since yesterday. Good to know it's not just us, I guess they will get around to fixing it eventually.
Hub stats showing lots and lots of entries like this: OUT: BLOCK  First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.71]:50859->[184.108.40.206]:443 on ppp3)