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Aspiring Expert
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Message 151 of 336

Re: Slow page browsing

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After all these reports, nationwide, from more than a few BT customers, the service status page still reports -

 

Capture.PNG

 

Do BT technical support, actually recognise a problem exists?? Because the lady i spoke to last night at BT technical support blamed wireless interference, my equipment, it was raining, the day ended with a letter Y, blah, blah....................................

 

Absolutely comical.

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Aspiring Contributor
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Message 152 of 336

Re: Slow page browsing

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The gotcha with all of this is that we're paying for this rubbish service. Assuming that BT do eventually admit to there being problems, can we expect some form of redress? Can we buffalo!

 

 

Clem

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Aspiring Contributor
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Message 153 of 336

Re: Slow page browsing

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Same issues as everyone else is describing in the BN22 Area, really frustrating.

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Beginner
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Message 154 of 336

Re: Slow page browsing

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The service is just terrible, currently, im paying for...no internet, no customer service, and they cant even be bothered to set up back up databases for if their system goes down. 

 

Nice BT. Nice. 

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Message 155 of 336

Re: Slow page browsing

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@dedh119 wrote:

Can I just add the same problem here, Lowestoft. But I've found a way around it. I used CyberGhost VPN to reroute my internet through Ireland and it now works fine. I don't have the full 75Mbps download speeds (about 60Mbps) but that's more than enough for surfing and work.

 

I used the CyberGhost Premium package, something like £2 per month if anyone is interested in a quick fix and a solution to problems like this when they appear in the future.

 

Thanks,

 

Dave

 

PS I'm not scamming or anything, just happy I've found a fix.


Good idea. I've been meaning to get a VPN for a while. Decided to go with Private Internet Access. Internet now working flawlessly, and can install it on several devices at once Smiley Happy

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Aspiring Contributor
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Message 156 of 336

Re: Slow page browsing

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Exactly same issues here in DA12 (01474 dialling code).

 

Second day of appalling connetions, having to click several times on links to get web pages to load. Download/streaming speeds seem OK but general internet has been frustrating bordering on unworkable at times.

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Contributor
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Message 157 of 336

Re: Slow page browsing

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If you can load it, there is this Tweet from @BTCare to a user https://twitter.com/BTCare/status/626314718710493184

 

"[...]We are aware of issues with slow web pages at the moment."

 

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Contributor
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Message 158 of 336

Re: Slow page browsing

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@Keith_Beddoe wrote:

@MikeyC123 wrote:
Well, this is the straw that broke camels back, time to get a mac code and change provider.

http://www.uswitch.com/broadband/guides/switch/

 

Bear in mind that many fibre providers still use BT Wholesale backhaul, so will suffer the same problems of congestion and routing issues.


Not necessarily - depends where the congestion and routing issues are. If they are within the ISP's own network (which seems to be the case with this problem) then other ISPs won't necessarily be affected.

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Contributor
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Message 159 of 336

Re: Slow page browsing

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Been experiencing the same issues here in the SM6 area.

 

I'm pleased I found this thread, nice to know I'm not alone pulling my hair out!

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Aspiring Contributor
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Message 160 of 336

Re: Slow page browsing

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same problem for last 2 days in Tunbridge Wells, Kent.  Websites fail to load, video is impossible, tracert gives delays and timeouts, gaming pointless... 

 

on chat with BT going through the noddy diagnostics....  can't wait for the stock answer....

 

no acknowledgment of any wider issue

 

grrrrr

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