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Contributor
1,446 Views
Message 311 of 336

Re: Slow page browsing

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Considerable Improvement in the CW1 and CW2 area.

Fingers crossed this is finally resolved.
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Distinguished Sage
Distinguished Sage
1,351 Views
Message 312 of 336

Re: Slow page browsing

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@zenfugee wrote:

Virgin order placed.  Not in the hope or expectation of being treated with any less contempt, but because I am out of contract, Virgin is marginally cheaper and it's hard to see how they could be any more crappy.


See http://community.virginmedia.com/t5/Speed/bd-p/Speed

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Contributor
1,315 Views
Message 313 of 336

Re: Slow page browsing

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Running very well today, thanks forum Gurus & Mods - much appreciated!

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Newbie
1,080 Views
Message 314 of 336

Re: Slow page browsing

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zenfugee; believe me Virgin can be worse via BT line. I left them after putting up with the awful service for years, and poor speeds, a few years ago. Had 6Mb  which dwindled to 4Mb and on a busy peak period 200kb!!!
Only advantage with them was that you could visit their service page and see what systems were down and when they were likely to return, at least they had the decency to tell you when something was wrong. Nothing more annoying than a company telling you nothing is wrong and it's your equipment at fault and you have to waste your time checking it. Urghhh!

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Moderator
Moderator
1,043 Views
Message 315 of 336

Re: Slow page browsing

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Hi guys,

 

Thanks for all your comments, I can confirm that the fix overnight has been successful – apologies again to all those who were affected.

 

The cause of the problem was identified quickly, but to minimise disruption the fix needed to be implemented overnight.  We’ve also noted your feedback on the bt.com service status checker.

 

Thanks,

 

Robbie

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Beginner
1,000 Views
Message 316 of 336

Re: Slow page browsing

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Early signs that service has returned to pre-fault norm in DE22 (Derby exchange). Hope it lasts...

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Aspiring Contributor
997 Views
Message 317 of 336

Re: Slow page browsing

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What was the cause of the problem?

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Expert
936 Views
Message 318 of 336

Re: Slow page browsing

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My connection has been almost unusable due to this issue for the last 2 days, but it's fixed now. I've never seen a network-level issue this bad on any other ISP, and I've been with quite a few.

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Beginner
926 Views
Message 319 of 336

Re: Slow page browsing

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Well, I'm just glad it has been fixed. I give-up trying to figure out why, when BT had a fault that was affecting most of their customer base, not just people from one specific area, they chose not to mention it on their service status page.

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Beginner
924 Views
Message 320 of 336

Slow Browsing

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Like the others, slow browsing for me started 3-4 days ago.  I know you state that it's fixed, but I'm still getting the same issue, nothing's changed, at least not for me anyway. DE14 Burton on Trent area.  Internet is barely useable for me. Every webpage has to be refreshed 2-3 times before it'll load, otherwise it 'hangs' on connecting.

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