Well, I'm just glad it has been fixed. I give-up trying to figure out why, when BT had a fault that was affecting most of their customer base, not just people from one specific area, they chose not to mention it on their service status page.
I agree, a member of BT staff acknowledged the issue on the forum pretty early on, so there is no excuse for it not to have been put on the service status page.
Still problems with web pages taking aaaaaaaages to load. First connection goes in quickly but any navigating is desperately slow after that here in NR30.
For my current location, 01992 area code/EN9 postcode, things generally seem OK, with just the occasional pause, which of course could be host-based. The VPN connection to my employer's network also seems fine.
I'll be at an 01423 area code/HG2 postcode location over the weekend, which also has BT Infinity, so will report back if I find problems there.
Based on my usage today, I think that the issue for me is fixed. I had a text from BT telling me that I can expect a call from a BT support engineer sometime today, in response to my placing a fault call about this issue on Tuesday, and it will be interesting to hear what he/she says. If they still want to send me a replacement HH5, fine, a spare is always handy.
Well without an explanation as to the cause I have come to the conclusion as others have that this was about packet inspection/monitoring as a result I have spent the last day reading VPN reviews and will now configure all router traffic to use a secure VPN to stop nosey people.
Hmmmm. Just had my call from the BT technician dealing with the fault that I raised on Tuesday. He didn't tell me what the fault was/is, but he did say that it's still being worked on and may take another 48 hours to clear, possibly longer. That might explain why some people posting here seem free of the issue, others not.
As the moderator said the problem 'has' been fixed, figured I'd reboot my HH5, and wait a few hours, just to be sure that I was still having the issues. It's now a good few hours since I checked this morning and unfortunately still the same issue.
01283 Area Code - DE14 (Burton Upon Trent)
Paying for High Speed Fibre Infinity 2 and takes over 10 refreshes just to load this reply page. Not good at all considering how much money BT is getting off me.
@ryleenicole. I'm from the BOT area also and my pages seem to load a tad bit slow as well at the moment. I don't suppose your HH5 reboots at all about 9.00a.m.ish in the morning? could you please check your wan log and see for me, if thats OK with you does it mention anything to do with reboot at user request? Thanks.