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Distinguished Sage
Distinguished Sage
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Message 271 of 336

Re: Slow page browsing

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the problem was highlighted here http://www.theregister.co.uk/2015/07/29/bt_broadband_in_broadbased_brownout_and_titsup_incidents/



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Contributor
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Message 272 of 336

Re: Slow page browsing

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@kwpc1 wrote:

 

How ironic they just sent out a few hundred thousand emails telling us all they were going to increase prices?


And July is scam awareness month! 🙂

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Contributor
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Message 273 of 336

Re: Slow page browsing

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I guess we will see if it's fixed in the morning !!

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Contributor
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Message 274 of 336

Re: Slow page browsing

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@imjolly wrote:

the problem was highlighted here http://www.theregister.co.uk/2015/07/29/bt_broadband_in_broadbased_brownout_and_titsup_incidents/


Highlighted, yes, by a journalist, but not acknowledged by BT.

 

If it's not listed on the official "Service Status" page, then it's not acknowledged, period (and no, social network postings don't count either). The BT quote in that article is actually referring to an unrelated issue that is/was listed on the Service Status page - the issue being discussed here only briefly appeared on the Service Status page this morning before being removed. So far it's only been acknowledged here by @NeilO and on Twitter (neither of which is likely to be most customers first port of call).

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Beginner
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Message 275 of 336

Re: Slow page browsing

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On their customer help page (https://bt.custhelp.com/app/contact/#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzd... they've now put a message on the right telling everyone about the page loading problem. Not sure when it first appeared.
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Aspiring Contributor
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Message 276 of 336

Re: Slow page browsing

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Anyone else now unable to connect at all? I am self employed, trying to finish a bucket load of work to enable me to have a holiday and I have had two wasted days which only seen to be getting worse.
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Contributor
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Message 277 of 336

Re: Slow page browsing

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@philipW99 wrote:
On their customer help page (https://bt.custhelp.com/app/contact/#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjoxLCJzd... they've now put a message on the right telling everyone about the page loading problem. Not sure when it first appeared.

Not seeing it myself. Either way, the Service Status page would be the first port of call for most people, and not a page buried away on some customer-only site. As it stands, BT just appear utterly incompetent at problem management, or are simply happy to treat their customers with contempt. Or maybe it's both.

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Contributor
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Message 278 of 336

Re: Slow page browsing

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try looking at the openreach network status checker it gives me a couple of faults for my postcode
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Message 279 of 336

Re: Slow page browsing

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@Sparky225 wrote:

 

So my question to the forum is..

If I change my ISP to another provider I am of the understanding it will be BT Infrastructure to my premises (cable to exchange) then would the new ISP route my traffic via their own network and say not use BT routing/DNS etc.

 


It's also a BT backhaul from the exchange, but you would then be straight into your ISP's network and completely separate from BT Retail's network and infrastructure.

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Distinguished Sage
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Message 280 of 336

Re: Slow page browsing

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one correction it is NOT BT Retail's network and infrastructure.it is Openreach /BT wholesale who operate the network for all ISP's
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