Welcome to the forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instuctions at the end, and post the results here, so members can offer advice. Thank you.
1. Best Effort Test: -provides background information.
|0 Kbps||250 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 78 Kbps|
For your connection, the acceptable range of speeds is 50 Kbps-250 Kbps.
Your DSL Connection Rate :384 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
This is the download speed i should get, i'm 20 miles from the exchange thats why it's slow, but at the moment i'm only getting 17kbps, do i have to wait 10 days as i have only joined bt broadband yesterday? Somehow i think theres more to it than that standard answer, as i have said before i was getting 60-70 kbps with AOL, i only left them because I thought BT would be faster
ADSL Line Status
|Connection time:||0 day, 04:45:09|
|Modulation:||G.992.1 Annex A|
|Noise margin (Down/Up):||14.9 dB / 14.0 dB|
|Line attenuation (Down/Up):||61.5 dB / 31.5 dB|
|Output power (Down/Up):||16.3 dBm / 12.3 dBm|
|FEC Events (Down/Up):||976 / 31|
|CRC Events (Down/Up):||19 / 12|
|Loss of Framing (Local/Remote):||0 / 0|
|Loss of Signal (Local/Remote):||0 / 0|
|Loss of Power (Local/Remote):||0 / 0|
|Loss of Link (Remote):||0|
|HEC Errors (Down/Up):||30 / 8|
|Error Seconds (Local/Remote):||0 / 0|
Here is your estimated final speed in red shown below.
This could take up to 10 days to acheive, as the line is being monitored for that period. As you have only been connected for four hours, there is a long way to go yet.
It is very important that you leave your home switched on and connected up to your phone line for at least the 10 days.
The speed should slowly improve during that period.
Do not restart the hub during that period.
I very much doubt you live 20 miles from the exchange. But if you were with AOL on IP Stream then migrating over to BT will have done very little to your connecton. As such I think that at the end of the 10 days there will be manual intervention required for an SNR reset of the line which will put your Noise Margin down to 6dB and your speed up to I would imagine about 2.5MB. Simply switching from 1 ISP to another using BT Wholesale's network does not trigger a 10 day stabilisation period with the line, it just makes the system think there is and it will not allow thw End User's Service Provider to make any changes to the connection for that time period.
I am 20 miles from the exchange, i live in a rural area. Anyway, when you say there will be a manual intervention required, does this mean bt have to do this? All I want is the fastest broadband connection possible for my area without any hassle.
Thanks for your reply by the way
Thanks for your quick reply Keith. So I have to keep the bt hub switched on all the time for this initial 10 day period? As long as I can eventually get a decent broadband spped for my area thats all i ask, and hopefully faster than the 60-70 kbps acheived with AOL.
What I have said is that your exchange is probably only served by BT Wholesale, who is completley seperate to BT Retail who is your Service Provider. AOL would've used BT Wholesale's network to provide you broadband. As you still run on the same exchange equiptment, switching between the two PROBABLY won't have caused a new stabilisation period on the line physically. Just causing the computers/systems that BT Retail use to think that the line is in a stabilisation period. If at the end of the 10 days, your connection hasn't changed, then you will need a manual SNR reset to increase the line speed. However after the SNR reset, your line speed may still be decreased if it is unstable. Your service provider will provide you with the Maximum Stable rate, maybe not the fastest speed, but it will give you some stability. Just wait and see how the connection fairs.
If you were 20 miles from the exchange, you wouldn't get broadband.