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lisdoobean
Contributor
417 Views
Message 11 of 14

Re: Slow slow bt-hub3 download speed

Thanks for the info Harrjoa. So just to clarify, if after 10 days and my speed still hasn't increased, I need to contact BT to do a manual SNR reset for my line? Also, I have no issues with my internet connection, its just the download speed and waiting 10 mins for a youtube video to load....

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Distinguished Sage
414 Views
Message 12 of 14

Re: Slow slow bt-hub3 download speed

Hi

 

If your speed has not not improved after 10days then post back here and we will put you in touch with the forum moderators (BT Specialists UK based) who will get the SNR reset done for you  

 

You do not need to phone the help line 

lisdoobean
Contributor
349 Views
Message 13 of 14

Re: Slow slow bt-hub3 download speed

Hello

Right, I have waited the 10 days and my broadband is still slow, the fastest download speed i can get is 30-40 kbps which is as slow as AOL my previous provider. The only reason i moved from AOL was because of these bells and whistles ads on the telly saying "get the fastest broadband speed with bt", sorry but i'm not getting it.

Anyway, would resettng my line or whatever was mentioned to me before on here fix this frustrating problem?

Thanks

Paul

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Distinguished Sage
Distinguished Sage
345 Views
Message 14 of 14

Re: Slow slow bt-hub3 download speed

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you

now that you have asked here first.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate e-mail confirmation, with a tracking number.

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