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Beginner
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Message 1 of 34

Slow, slow, oh! So slow!

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Consistently getting about 0.2 Mb/s. Have spoken to BT:  "faulty filter, will send you a new one".  No difference.  "We've capped your line because there was a fault, I'll clear it now".  Speed jumped up to 1.25 Mb/s (our max possible) but a few days later back down to 0.2.  I'm tearing my hair out, wasting a large amount of time. There is only out extension socket now, feeding one phone + ADSL broadband, with a filter.  Running form the test socket at the moment.  If I put a filter at the main socket (normal or test outlet) I get no broadbnad at all, ie no light of any colour on the router (which  was new about 6 weeks ago). Help - or should I just abandon BT ?

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Distinguished Sage
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Message 2 of 34

Re: Slow, slow, oh! So slow!

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Hi Welcome to the forums

 

Here is a basic guide to getting help from the community members done by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html

 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

once you have posted the information asked for then the community members can help you more

 

Thank You

 

This is a customer to customer self help forum the only BT presence here are the forum moderators

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Beginner
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Message 3 of 34

Re: Slow, slow, oh! So slow!

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ok: the screenshot is below. 

 

Help  |  A-Z
Internet Connection Configuration

Connection information
Connection time:0 day, 03:49:23
Data transmitted/received (GB):0.002 / 0.023
Broadband username:bthomehub@btbroadband.com
Password:Not configured
 
TCP/IP settings
Broadband network IP address:86.129.199.55
Default gateway:217.32.145.135
Primary DNS:194.74.65.68
Secondary DNS:213.120.234.14

 Disconnect 
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Beginner
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Message 4 of 34

Re: Slow, slow, oh! So slow!

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Also, had done quiet line test. Just the very faintest buzz (corded phone).

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Distinguished Sage
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Message 5 of 34

Re: Slow, slow, oh! So slow!

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hi we still need your hub stats as shown i the link posted
by going to broadband an then connection on the tabs
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Beginner
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Message 6 of 34

Re: Slow, slow, oh! So slow!

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Sorry, wrong page. I guess this must be what's needed:

 

Help  |  A-Z
 
ADSL Line Status
Connection information
Line state:Connected
Connection time:0 day, 04:08:50
Downstream:283 Kbps
Upstream:447 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.0 dB / 9.9 dB
Line attenuation (Down/Up):64.0 dB / 36.4 dB
Output power (Down/Up):17.1 dBm / 11.8 dBm
FEC Events (Down/Up):43316 / 11331
CRC Events (Down/Up):2 / 367
 More Details 
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Distinguished Sage
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Message 7 of 34

Re: Slow, slow, oh! So slow!

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can you connect the hub to the test socket so as to eliminate any internal wiring problems
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Distinguished Sage
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Message 8 of 34

Re: Slow, slow, oh! So slow!

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you also have a low connection time have you been restarting the hub or is it restarting on its own
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Beginner
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Message 9 of 34

Re: Slow, slow, oh! So slow!

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I am connected to the test socket now.

 

There is a single extension lead into the adjacent room where there is an extension socket.

 

This extension socket has a filter,  the phone and the ADSL cable coming out of the filter. Nothing else in the house is connected to the phone line.

 

If I put a filter in the main socket my broadband is dead - no light at all on the router.

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Distinguished Sage
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Message 10 of 34

Re: Slow, slow, oh! So slow!

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ok then can you post your hubstats again while connected to the test socket you are on a very long line and we need to get the best out of your connection and the first thing is to eliminate any possible internal wiring problems