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2jay
Contributor
1,248 Views
Message 1 of 7

Slow slow slooow internet Cant get BT speed test result HTTP status 500

Have had ongoing problems with broadband over the years. In the last 6 months however BT have provided an excellent service and I had a reliable service albeit not superfast due to where I live. At the end of February though the exchange was "upgraded" and there's been nothing but trouble since. Back up and running now, with a BT Home hub 3, internet is getting impossible to work with. Can't get a BT speedtest result, gets as far as "sending results to the server" then just gives error messages, "Http status 500"     "the server encountered an internal error () that prevented it from fulfilling this request"

 

Stats below.

 

What does it all mean?

 

Many thanks for reading!! All help gratefully accepted

 

ADSL Line Status
Connection informationLine state:  Connected 
Connection time:  8 days, 19:03:56 
Downstream:  6,403 Kbps 
Upstream:  440 Kbps 

 

  ADSL settings

VPI/VCI:  0/38 
Type:  PPPoA 
Modulation:  G.992.5 Annex A 
Latency type:  Interleaved 
Noise margin (Down/Up):  12.4 dB / 26.8 dB 
Line attenuation (Down/Up):  42.5 dB / 20.3 dB 
Output power (Down/Up):  0.0 dBm / 12.8 dBm 
FEC Events (Down/Up):  3615821 / 514 
CRC Events (Down/Up):  485 / 6 
Loss of Framing (Local/Remote):  0 / 0 
Loss of Signal (Local/Remote):  0 / 0 
Loss of Power (Local/Remote):  0 / 0 
Loss of Link (Remote):  0 
HEC Errors (Down/Up):  6544 / 1 
Error Seconds (Local/Remote):  0 / 4 

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6 REPLIES 6
Distinguished Sage
1,218 Views
Message 2 of 7

Re: Slow slow slooow internet Cant get BT speed test result HTTP status 500

Hi Welcome to the forums

Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html


also post your full hub stats at 192.168.1.254 details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html

Can you also post the full results fromBT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderatorsTest Socket.jpg

 

please keep retrying the speedtest  

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2jay
Contributor
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Message 3 of 7

Re: Slow slow slooow internet Cant get BT speed test result HTTP status 500

Thanks

Think the stats on my original post are "full stats"?

Still not able to compete a BT speedtest, error the same

Quiet line etc. all done as a matter of course. Check out my history, have ongoing performance issues! all sorted until this last "upgrade"

 

ANy ideas what the error on the speedest means?

 

Many thanks

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Distinguished Sage
1,175 Views
Message 4 of 7

Re: Slow slow slooow internet Cant get BT speed test result HTTP status 500

please try another web browser that may solve the problem
Distinguished Sage
1,175 Views
Message 5 of 7

Re: Slow slow slooow internet Cant get BT speed test result HTTP status 500

this is a customer to customer self help forum we do not have access to your details that are with BT only the forum moderators are BT employees
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2jay
Contributor
1,167 Views
Message 6 of 7

Re: Slow slow slooow internet Cant get BT speed test result HTTP status 500

Tried it in Safari - got a result!! Why would it stop working in IE???

Anyway heres the result, no problem showing at the moment, so that's not much help.

 

 

1. Best Effort Test:  -provides background information.
Download  Speed 5.5 Mbps

7.15 Mbps Max Achievable Speed

For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
 IP Profile for your line is - 5.65 Mbps

 

2. Upstream Test:  -provides background information.
Upload speed achieved during the test was - 432Kbps
Upstream Rate IP profile on your line is - 832 Kbp  


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.


 

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Distinguished Sage
1,165 Views
Message 7 of 7

Re: Slow slow slooow internet Cant get BT speed test result HTTP status 500

possibly a corruption with IE just post a few speed tests over the next 24 hours to see if there any significant changes in speed
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