Okay folks back again, this is getting worse, over the weekend the internet was really slow and dropped connection on several occasions, just run a speed test and im getting a wopping 1.8mbps download speed, brilliant, emailed BT last week regarding this and still waiting on someone a real person to get back to me, this is really bad customer service.
Make a direct connection from your PC to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal and re-run your speed test. If it improves you will know it is possibly a faulty hub. If possible keep it connected without the homehub for a day or so just to be sure. You will obviously not be able to use wireless when connected like this.
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username firstname.lastname@example.org and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
gg30340 i done as you instructed and im on line done a speed test and its reading 37.85mbps i will run it again every hour until i go to bed and again in the morning and report back. cheers
I ran a speed test at the following times, and git good results using the wired connection, i will remove it now and plug the Home hub back in and monitor it over the next twenty four hours. how would i know if the firmware on the hub needed updated?
6pm - 35.86
7pm - 35.43
8pm - 37.63
9pm - 36.88
10pm - 37.42
11pm - 35.82
12pm - 34.82
7am - 37.88
8am - 37.45
9pm - 37.44
11am - 37.88
12am - 36.98
1pm - 37.57
2pm - 37.45
3pm - 37.25
4pm - 37.33
5pm - 37.57