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Contributor
1,594 Views
Message 11 of 45

Re: Slow slow slow

Screenshot 4.png

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Highlighted
Contributor
1,592 Views
Message 12 of 45

Re: Slow slow slow

I am bemused by these findings as this past week the highest i was getting was around 3.5mbps.

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Highlighted
Aspiring Contributor
1,589 Views
Message 13 of 45

Re: Slow slow slow

Probably best delete the phone number Smiley Surprised

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Distinguished Sage
Distinguished Sage
1,588 Views
Message 14 of 45

Re: Slow slow slow

Did you reset the Homehub.

 

What broadband package are you on?

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Contributor
1,578 Views
Message 15 of 45

Re: Slow slow slow

Didnt reset the hub just switched it off for a few miuntes

BT infinity 40Gb usage

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Distinguished Sage
Distinguished Sage
1,567 Views
Message 16 of 45

Re: Slow slow slow

Going by the speed test with the diagnostics everything is as should be. It is showing the correct up IP profile and your download speed is more or less maximum speed you can get on that package.

 

Have you noticed that your speed is slow or were you only going by the speed test. Have you tried another speed tester

 

 http://www.speedtest.net/

 

Switching it off has reset the Homehub so hopefully everything will be OK now.

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Highlighted
Contributor
1,556 Views
Message 17 of 45

Re: Slow slow slow

I noticed it slow when watching a video on youtube, it kept buffering so i started to intestigate.

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Distinguished Sage
Distinguished Sage
1,554 Views
Message 18 of 45

Re: Slow slow slow

Did you try the other speed tester I posted a link to and does it seem OK now?

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Contributor
1,549 Views
Message 19 of 45

Re: Slow slow slow

Tried speedtester download speed 31.05mbps,   uplaod speed 1.72mbps.

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Distinguished Sage
Distinguished Sage
1,546 Views
Message 20 of 45

Re: Slow slow slow

Looks like your sorted. No problems with those speeds.