cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gg30340
Distinguished Sage
Distinguished Sage
869 Views
Message 11 of 31

Re: Slow speed after Infinity install

Ah that will be your problem. If you are 2.5 to 3 miles away from the cabinet I am surprised you are getting anything at all. See graph for speed over distance

 

FTTC-speed-distance-graph.png

0 Ratings
Stonegiant2012
Aspiring Contributor
869 Views
Message 12 of 31

Re: Slow speed after Infinity install

Untitled5.jpg

0 Ratings
Stonegiant2012
Aspiring Contributor
867 Views
Message 13 of 31

Re: Slow speed after Infinity install

Minimun guarenteed speed is 33Mb though?

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
859 Views
Message 14 of 31

Re: Slow speed after Infinity install

You won't get anything like that speed if you are that far from the cabinet.

 

You should contact BT and request and engineer but there will be nothing he/she can do if you are on the far away cabinet.

 

All he/she will be able to do is confirm which cabinet you are on and that you will not get your minimum guaranteed speed. This will allow you to leave your contract with out penalty should you wish to do that. 

0 Ratings
Stonegiant2012
Aspiring Contributor
850 Views
Message 15 of 31

Re: Slow speed after Infinity install

That's my fear, but why would they switch me to a different cabinet that is slower than the ADSL?

 

Cabinet 9 is newly built and I had assumed that it's construction enabled Cabinet 5 to be connected to the exchange aswell

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
842 Views
Message 16 of 31

Re: Slow speed after Infinity install

I have no idea why you were switched or what the intention of Openreach is with regards to the cabinets.

 

As I have said, you will need to contact BT.

0 Ratings
Stonegiant2012
Aspiring Contributor
840 Views
Message 17 of 31

Re: Slow speed after Infinity install

Thanks for the advice gg30340

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
831 Views
Message 18 of 31

Re: Slow speed after Infinity install

Post back with how you get on.

0 Ratings
XRaySpeX
Recognised Expert
826 Views
Message 19 of 31

Re: Slow speed after Infinity install

You have an enormously long line for Fibre. The BTw Checker & BTr promises are lies.

___________________________________________________________________________
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on left hand side
0 Ratings
Stonegiant2012
Aspiring Contributor
818 Views
Message 20 of 31

Re: Slow speed after Infinity install

That’s unusual is it not?
0 Ratings