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Aspiring Contributor
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Message 1 of 20

Slow speed fixed by unplugging from wall..

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Hi folks,

 

No luck from BT so thoght I'd try you folks.

 

My connection keeps dropping from 12 mb to a lowly 100k-1mb. This can be fixed by pulling the filter from the wall and plugging it back in again (without rebooting the router).

 

The router is plugged into an extension socket with only pins 2 and 5 connected.

Quiet line test passes.

 

Stats since I last pulled the filter from the wall 20 minutes ago:

 

VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.1 dB / 6.5 dB
Line attenuation (Down/Up):28.7 dB / 16.2 dB
Output power (Down/Up):19.4 dBm / 12.3 dBm
FEC Events (Down/Up):457742 / 1249
CRC Events (Down/Up):1493 / 96
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):509 / 237
Error Seconds (Local/Remote):5175 / 262

 

BT of course want me to test from the master socket, but this only happensd intermittently and I have all four wired sockets in use so not very practical to leave it set up in the master socket just waiting for it to go slow again.

I expect I'll have to do that eventually, but thought I'd get some feedback from you guys first.

From what I've read that FEC seems high for only being on 20 minutes.

 

Any help appreciated before I go unplugging everything.

 

Thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: Slow speed fixed by unplugging from wall..

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you have missed of your connection time and speed

 

you are going to need to connect to test socket to eliminate your internal wiring as the cause of your problems



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Message 3 of 20

Re: Slow speed fixed by unplugging from wall..

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the FEC's are nothing to worry about 

you really need to connect at the test socket 

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Aspiring Contributor
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Message 4 of 20

Re: Slow speed fixed by unplugging from wall..

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Thanks folks.

 

Connection time was 17 minutes and speed 14mb.

 

The other weird thing about it is that upload speed is unaffected; it remains about 0.8mb.

 

Will test master socket at the weekend. Is there anything I can look for while it's plugged into the master socket rather than just waiting for a few days on the off chance I catch it at a slow time?

 

New stats

Connection Information
Line state:Connected
Connection time:0 days, 01:35:14
Downstream:14 Mbps
Upstream:1.029 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.5 dB / 5.2 dB
Line attenuation (Down/Up):28.7 dB / 16.2 dB
Output power (Down/Up):19.4 dBm / 12.3 dBm
FEC Events (Down/Up):3124983 / 1542
CRC Events (Down/Up):6176 / 113
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):3230 / 314
Error Seconds (Local/Remote):7372 / 270
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Distinguished Sage
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Message 5 of 20

Re: Slow speed fixed by unplugging from wall..

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there are a lot of crc/hec and error seconds for only being connected 1hr+

 

have you tried quiet line test   dial 17070 option 2  should be quiet and best with corded phone  if cordless then dull hum normal

 

it's the test socket you need to connect to not the master socket



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Aspiring Contributor
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Message 6 of 20

Re: Slow speed fixed by unplugging from wall..

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Quiet line test was fine.
I meant test socket (screwdriver at the ready).
If the crc hec and error seconds are still that high when plugged into the test socket does that sound like a BT issue?
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Message 7 of 20

Re: Slow speed fixed by unplugging from wall..

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@OffColour wrote:
Quiet line test was fine.
I meant test socket (screwdriver at the ready).
If the crc hec and error seconds are still that high when plugged into the test socket does that sound like a BT issue?

could be but need to see stats after connecting to test socket



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Message 8 of 20

Re: Slow speed fixed by unplugging from wall..

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worthwhile checking through this link http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217#M8397 you may find some tips on reducing the errors
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Aspiring Contributor
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Message 9 of 20

Re: Slow speed fixed by unplugging from wall..

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Here's 20 minutes of being plugged into the test socket:

Connection Information

Line state: Connected
Connection time: 0 days, 00:19:30
Downstream: 14 Mbps
Upstream: 1.114 Mbps

ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 8.2 dB / 6.2 dB
Line attenuation (Down/Up): 28.0 dB / 15.5 dB
Output power (Down/Up): 19.9 dBm / 12.7 dBm
FEC Events (Down/Up): 121274 / 11
CRC Events (Down/Up): 5237 / 32
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 11950 / 8
Error Seconds (Local/Remote): 1171 / 0

Will leave it there until tonight.
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Message 10 of 20

Re: Slow speed fixed by unplugging from wall..

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still shows a lot of crc, hec and error seconds for only 19nin connection time.  see if it stays stable overnight



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