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purple_kathryn
Contributor
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Message 1 of 3

Slow speeds but no problems in my area

Over the last couple of evenings my infinity has been running very slowly

 

According to speedtest.com my download speed is 0.36mps and upload speed is 0.35mps with a 42ms ping the bt speed tester has 0.13 0.10 and 32 respectively

 

I've checked the service status and my area isn't reported as having any problems and it's the first time I've had any problems with the speed.  Any suggestions?

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: Slow speeds but no problems in my area

Hi Purple_Kathryn

 

Are these speed problems only occurring in the evening? If they are persisting please send us an email using the contact us link in my profile.

 

You can click on this link in the section 'About Me'.

 

Thanks

 

Stuart

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purple_kathryn
Contributor
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Message 3 of 3

Re: Slow speeds but no problems in my area

Hi Stuart

 

Everything seems to be back to normal now so it seems to have resolved itself thankfully 🙂

 

There was a bloke fiddling at the cabinet when I was coming home from work this evening (a bt employee not some random person) so I don't know if there was some issue.

 

 

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