For some time I have been getting slow speeds in the evening. Speed tests below quite often the speeds can get a lot lower than this. I did submit a report on Bt website but not heard anything.
Taken during the evening
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@davehugh I'm sorry about the slow speeds you're getting in the evening. I checked your exchange and can't see anything reported but we'll be happy to get this looked into further if you use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.