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sidebo
Beginner
435 Views
Message 1 of 7

Slow speeds on Infinity

Hi,

 

I have purchased BT Broadband Inifinty and was told I would get speeds between 21-37mbs. I am only getting 8mbps.

 

Here are my details, any help would be greatly appreciated 

 


Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request

 

1. Product Name: HomeHub5
2. Serial number: +076284+1435016466
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated 30/1/2015
4. Board version: 01
5. VDSL uptime: 5 days, 02:11:14
6. Data Rate: 901 / 8728
7. Maximum Data Rate: 966 / 10312
8. Noise Margin: 6.5 / 5.9
9. Line Attenuation: 0.0 / 25.9
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 240.2 MB / 6.9 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub5-CQGQ
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub5-CQGQ
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 18:83:bf:9b:1d:84
24. Software variant: -
25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

Infographic
  • Download8.21Mb
  • Upload0.83Mb
 
 
(BT Exchange tooltip)(Home tooltip)(Your device tooltip)

Your results are below

The speed coming into your houseThe speed you get at your computerConnection speedGood 

  • Download speed8.21Mb
  • Upload speed0.83Mb

Good 

 

Connection Speed is the speed that your Home Hub communicates with the Telephone Exchange. This is sometimes called 'Sync Speed' or 'Line rate'. This is usually the maximum Speed your line can support for the broadband you're on.

 

Download Speed is the actual speed you receive at your computer at the time you ran the test. This speed can be affected by the number of people and devices using your broadband connection and whether you use a wired or wireless connection.

 
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6 REPLIES 6
ray_dorset
Distinguished Guru
388 Views
Message 2 of 7

Re: Slow speeds on Infinity

Yes, your speeds are way off for that attenuation. I see your noise margin is struggling too, which idicates you have a lot of noise on the line.

Was this engineer-installed or did you just plug it in yourself?

Is it installed at the Master Socket?
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sidebo
Beginner
351 Views
Message 3 of 7

Re: Slow speeds on Infinity

It was installed by an engineer into the main socket.

I've spoken to BT via chat and they have ran a line test and found at fault at the exchange, they are going to monitor over 24hrs.

I will update when they get back to me

Thanks
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ray_dorset
Distinguished Guru
349 Views
Message 4 of 7

Re: Slow speeds on Infinity

Can't see the exchange having any effect to be honest - the VDSL connection is between you and the cabinet.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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gg30340
Distinguished Sage
Distinguished Sage
342 Views
Message 5 of 7

Re: Slow speeds on Infinity


@sidebo wrote:
It was installed by an engineer into the main socket.

I've spoken to BT via chat and they have ran a line test and found at fault at the exchange, they are going to monitor over 24hrs.

I will update when they get back to me

Thanks

That seems to be the stock answer from Customer Services. I suspect it is just to get you off the line and I'll be pleasantly surprised if you get a phone call tomorrow.

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john46
Distinguished Sage
330 Views
Message 6 of 7

Re: Slow speeds on Infinity

try connecting to the test socket this will eliminate any internal wiring
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sidebo
Beginner
301 Views
Message 7 of 7

Re: Slow speeds on Infinity

BT rang me this morning and ran a test on my line, they are sending an engineer out this wednesday to check the line

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