cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jamesMi
Aspiring Contributor
878 Views
Message 1 of 11

Slow speeds

Go to solution
slow connection
Options
on ‎11-12-2014 17h26

Hi alsince monday night my connection has been 8.13mbps coming in but from router on wirless is 0.48mbps and ethernet 0.47mbps. i have tride contacting bt via chat as i do not have good health and prolonged conversations are sometimes difficult. i have tried reset, only laptop connected by ethernet, noise test on phone and following help advice from bt. i am unsure how to get help and would appreciate any advice. i am lost without internet especially when unable to get out. thanks for reading.
0 Ratings
10 REPLIES 10
imjolly
Distinguished Sage
Distinguished Sage
875 Views
Message 2 of 11

Re: Slow speeds

Go to solution

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
jamesMi
Aspiring Contributor
869 Views
Message 3 of 11

Re: Slow speeds

Go to solution
Hi, thanks for reply. Am connected to master socket, tried quiet line test. Got confused as to stats to post so copied a few of them.
IN: BLOCK [16] Remote administration (TCP 75.132.215.47:47783-​>86.131.148.147:8080 on ppp0)
11:22:45, 12 Dec. (67873.570000) Device disconnected: Hostname: udhcp-​1-​19-​4-​VD-​Linux-​VDLinux-​3-​1-​1-​x-​50-​85-​69-​da-​85-​c2 IP: 192.168.1.73 MAC: 50:85:69:da:85:c2
11:18:49, 12 Dec. wlan0: STA 50:85:69:39:dd:25 IEEE 802.11: Client disassociated
11:17:20, 12 Dec. IN: BLOCK [16] Remote administration (TCP 121.125.71.200:9090-​>86.131.148.147:22 on ppp0)
11:11:06, 12 Dec. (67175.010000) OpenWiFi IPSec connection is up
11:11:03, 12 Dec. BLOCKED 1 more packets (because of Advanced Filter Rule)
11:11:02, 12 Dec. BLOCKED 3 more packets (because of Advanced Filter Rule)
11:11:00, 12 Dec. BLOCKED 2 more packets (because of Advanced Filter Rule)
11:10:59, 12 Dec. OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan1.2_out/rule/0: UDP 0.0.0.0:68-​>255.255.255.255:67 on wlan1.2)
11:10:56, 12 Dec. BLOCKED 2 more packets (because of Advanced Filter Rule)
11:10:56, 12 Dec. OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_wlan1.2_out/rule/0: UDP 0.0.0.0:68-​>255.255.255.255:67 on wlan1.2)
11:10:37, 12 Dec. BLOCKED 2 more packets (because of Advanced Filter Rule)
0 Ratings
jamesMi
Aspiring Contributor
864 Views
Message 4 of 11

Re: Slow speeds

Go to solution
Copied from wifi

11:18:49, 12 Dec. wlan0: STA 50:85:69:39:dd:25 IEEE 802.11: Client disassociated
10:41:27, 12 Dec. wlan1: STA 54:ae:27:43:de:0b IEEE 802.11: Client associated
10:35:20, 12 Dec. wlan1: STA 54:ae:27:43:de:0b IEEE 802.11: Client disassociated
10:32:21, 12 Dec. wlan0: STA 50:85:69:39:dd:25 IEEE 802.11: Client associated
09:43:22, 12 Dec. wlan0: STA 50:85:69:39:dd:25 IEEE 802.11: Client disassociated
09:43:22, 12 Dec. wlan0: STA 18:62:2c:66:0a:9a IEEE 802.11: WiFi registration failed
08:10:13, 12 Dec. wlan0: STA 50:85:69:39:dd:25 IEEE 802.11: Client associated
08:06:35, 12 Dec. wlan0: STA 54:ae:27:43:de:0b IEEE 802.11: Client disassociated
08:05:35, 12 Dec. wlan1: STA 54:ae:27:43:de:0b IEEE 802.11: Client associated
06:33:22, 12 Dec. wlan1: STA 54:ae:27:43:de:0b IEEE 802.11: Client disassociated
06:33:22, 12 Dec. wlan1: STA 18:62:2c:66:0a:9b IEEE 802.11: WiFi registration failed
06:32:46, 12 Dec. wlan0: STA 54:ae:27:43:de:0b IEEE 802.11: Client associated
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
859 Views
Message 5 of 11

Re: Slow speeds

Go to solution

if you have a hh4/5  Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

 

which hub do you have?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
jamesMi
Aspiring Contributor
854 Views
Message 6 of 11

Re: Slow speeds

Go to solution
Hh4
16:54:23, 11 Dec. ( 1371.020000) DSL noise margin: 28.00 dB upstream, 13.30 dB downstream
16:54:22, 11 Dec. ( 1370.950000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
839 Views
Message 7 of 11

Re: Slow speeds

Go to solution

can you run btspeedtester and when first test completes then run diagnostic test and post results 

 

btspeedtester



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
jamesMi
Aspiring Contributor
832 Views
Message 8 of 11

Re: Slow speeds

Go to solution
This is not the speed I was getting yesterday. And I had run same test in way it specified. Confused!
Download speed 6.93mbp
DSL conection rate 8.13mbps down stream. 0.45mbps up stream
Ip profile for your line is 7.15 Mbps.
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
822 Views
Message 9 of 11

Re: Slow speeds

Go to solution

from btspeedtester results you are on adslmax with maximum connection speed of 8mb with correct 7.15mb profile and very good download speed of 6.93mb - that look fine



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
jamesMi
Aspiring Contributor
815 Views
Message 10 of 11

Re: Slow speeds

Go to solution
Thanks for help, over two days with very slow speeds. Maybe fault been found and rectified, but will keep a note if this happens again.
0 Ratings