Since i came over to BT from TALKTALK on the 15th of Feb this year,my upload speed has gone from
about 700k to less than 350k.
I do a lot of online gaming as as such i do value my upload alot.
I contacted BT 3 times and told thats the best they can offer even though i had better speeds with TALKTALK!!
Then someone at BT said i was not on a 20meg line and that i was on an 8meg line......now they deny this!!!!
All i want is a proper answer as to why i cannot have the speeds i was on with TALKTALK!!
Solved! Go to Solution.
it sounds like you are on adslmax up to 8mb whereas with TT you were on LLU up to 20mb,
check you modulation in the router and if 992.1 then adslmax
you can also check your exchange
Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats at 192.168.1.254 details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
It's because TalkTalk have installed their own 20M hardware at the exchange, but BT haven't got around to upgrading their equipment yet, so it's still limited to 8M (and 448k upload).
i rang bt again.....
i was told i was supposed to be on 20meg line and they said sorry for the error.
they told me they would rectify this mistake but still waiting!!!!
i have never dealt with such people in all my life!!!
getting very annoyed now!!!
did you check using the link I provided to make sure your exchange is 21CN enabled?
Not using HH3 so cannot verify....will get them to send me one so i can try it....at least i will know for sure then.
do you know if your exchnage is 21CN enabled? if not then there no way you can get up to 20mb connection