On July 19th my exhange received a network upgrade(Glenrothes South,i believe) and since then my speeds have dropped by around 20% ant both peak and off-peak times.
Phoned BT and was told about the 10 day settling time,which i was already aware of and never notied there to be any change during and after the period in speed whenever i have had a braodband connection installed,i monitor this closely btw.
Does anyone have any advice on my next course of action to remedy this as i fail to see why i should continue to pay for a supposedly upgraded service which is infact worse than before.
Thanks ,in advance
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These are the stats from my hub......................
Hi, the next course of action is to give it the 10 days.
Are you connecting via wired or wireless.
In the meantime you can do a BT Speedtest (best wired) and if you follow this post:
http://community.bt.com/t5/BB-Speed-Connection-Issues/Please-read-this-before-posting/m-p/245147 you can obtain the router stats and post here.
There are some very good people here who can look at the stats and maybe suggest something.
your attenuation will have increased after the upgrade and you can check possible speed here based on a good line and no noise
using search on the forum for 'upgrade problems' will also give you an idea of the problem and some of the solutions
Thanks for the rapid rapid replies guys,much appreciate.
Ihave both a wireless and etherent Pc's in the house,results look pretty much the same when test is run on each Pc
Here are the results for the wireless pc...........
Thanks for the info,but that still doesn't explain why my speed has actaully dropped since migration.
I could easily d/load files at around 650 kb/s but now struggle to achieve 450-500.
Seems kind of pointless upgrading the exchange and migrating peoples connetions only so a small amount of customers can receive higher speed at the expense of everyone else.
in my last post I suggested you search the forum for upgrade problems which will explain
21CN is far more aggressive if you have any noise on your line