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Distinguished Guru
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Message 11 of 23

Re: Slower speeds after network upgrade

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Hi.

 July 19th you said, so it is still in the 10 day settling in period, it must have reset itself . Give it a few more days and see if it resets itself again and again.

toekneem

(EASBF)

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TennantLowe
Contributor
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Message 12 of 23

Re: Slower speeds after network upgrade

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ok,will do-thanks

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TennantLowe
Contributor
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Message 13 of 23

Re: Slower speeds after network upgrade

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Well the 10 day training has come and gone,my broadband is still slower than it was previous to the exchange upgrade.

  Phone the BT india call center who uses remote assistance to delete all the temp files on my pc(why they had to do it is beyond me)which had absolutely no effect on my broadband speed (surprise ,surprise!)

  I ask again what is the point in upgrading an exchange when ustomers receive a worse serbice than before but still pay the same price,while others successfully receive higher speed for the the same price?

  Seems to me as if im subsidising their broadband use.

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Distinguished Sage
Distinguished Sage
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Message 14 of 23

Re: Slower speeds after network upgrade

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now training period complete please can you post adsl stats again and run btspeedtester and post results



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TennantLowe
Contributor
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Message 15 of 23

Re: Slower speeds after network upgrade

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Help | A-Z




Wireless Telephony Broadband Home Network Port Forwarding System Basic Settings


Internet ADSL VPN Dynamic DNS





ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:32:17
Downstream 5,491 Kbps
Upstream 920 Kbps


ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Fast
Noise margin (Down/Up) 9.1 dB / 5.8 dB
Line attenuation (Down/Up) 48.4 dB / 25.6 dB
Output power (Down/Up) 8.4 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 5648
CRC Errors (Down/Up) 62 / 13729
HEC Errors (Down/Up) 126 / 0
Error Seconds (Local/Remote) 54 / 1175



Hide Details








Software version 4.7.5.1.83.3.18 (Type B) | Time and date 11:08 30/07/11



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Distinguished Sage
Distinguished Sage
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Message 16 of 23

Re: Slower speeds after network upgrade

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your connection time is only 32 mins was that a router reset or a manual reset?  have you been having reset problems?

 

was your previous connection speed before the upgrade somewhere about 6.2/6.3mb with profile 5500?

 

are you connected to the test or master socket?



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TennantLowe
Contributor
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Message 17 of 23

Re: Slower speeds after network upgrade

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Home Image not loadedTesting Image not loadedResult Image not loaded
  
FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.

 Download  Speed
 2466 Kbps
  
0 Kbps4000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 2466 Kbps
 For your connection, the acceptable range of speeds is 1200-4000 Kbps.
 Additional Information:
 Your DSL Connection Rate :5488 Kbps(DOWN-STREAM), 920 Kbps(UP-STREAM)
 IP Profile for your line is - 4500 Kbps


2. Upstream Test:  -provides background information.

 Upload Speed
 731 Kbps
  
0 Kbps920 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 731 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 920 Kbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.

 
  
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TennantLowe
Contributor
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Message 18 of 23

Re: Slower speeds after network upgrade

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Thanks again for replying......

The router reset itself about 40 mins ago now,this has happened 3 or 4 timesi in the last 10 days i think.
Yes,my connection was pretty much exactly as u said before the upgrade and ie been connected to the test socket since yesterday
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Distinguished Sage
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Message 19 of 23

Re: Slower speeds after network upgrade

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Hi for your line attenuation your connection speed is as near perfect as you can get. Your ip profile of 4500k matches your connection speed of 5488k correctly and your download speed will vary throughout the day depending on general internet usage so that is not a problem either you connection is about the best you are likely to get
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Distinguished Sage
Distinguished Sage
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Message 20 of 23

Re: Slower speeds after network upgrade

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with an attenuation of 48 according to kitz a conenction of about 5.9/6 is normal (and is about break even point for speed) but that does not mean it is not possible to get higher than that.  I have 47.5/48 attenuation but a connection speed of 8.7mb so it is possible but requires making sure your connection is as good as possible.

 

if you can get your connection to remain connected for 3 days then if no change contact the mods and ask for noise margin to be reset to 6 which will give speed increase

 

http://bt.custhelp.com/app/contact_email/c/4951




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