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springett
Contributor
904 Views
Message 1 of 8

Slower speeds than promised

Hi, I recently had Infinity installed after the new cabinet went live. The speed checker told me I could get 16-22Mb with a minimum of 14Mb download speeds. The first day it went live it was around 12Mb, but every day since then it's just been getting slower and slower and has stopped around 9Mb. This isn't worth the price increase compared to my old ADSL connection. The upload (which I use quite a lot) used to be around 1Mb with ADSL, with fibre it's disappointingly only increased to 1.1Mb. 



It's been nearly 3 weeks since my fibre service was turned on and I'm seeing no sign of speeds increasing to what is supposedly available for me. What is going on? 

 

Thanks.

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7 REPLIES 7
Webby
Distinguished Sage
892 Views
Message 2 of 8

Re: Slower speeds than promised

Is your home hub connected to the master socket or an extension socket?

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springett
Contributor
890 Views
Message 3 of 8

Re: Slower speeds than promised

Master socket, yes.

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Webby
Distinguished Sage
877 Views
Message 4 of 8

Re: Slower speeds than promised

Do you have any extensions around the house? Whether they're in use or not?

Regardless if you do or don't, you'll need to remove the faceplate from the master socket, and connect the hub into the test socket, located behind the faceplate.

Once you've done that, repost the connection stats.
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springett
Contributor
862 Views
Message 5 of 8

Re: Slower speeds than promised

 

 

Faster sync speed, still a lot slower than it should be.

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Webby
Distinguished Sage
816 Views
Message 6 of 8

Re: Slower speeds than promised

What's your noise margin sitting at?
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springett
Contributor
792 Views
Message 7 of 8

Re: Slower speeds than promised

6.2 dB / 6.3 dB

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Webby
Distinguished Sage
777 Views
Message 8 of 8

Re: Slower speeds than promised

You need an engineer visit.
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