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nina1952
Beginner
548 Views
Message 1 of 4

Slower than expected Infinity speed...

Good evening all.

 

I signed up for BT Infinity 52Mb/Phone at the beginning of the year after suffering the nightmare that is Virgin Media!

 

On the whole I've been very happy with the service provided so far, which seems to be a lot more reliable than my previous provider ever was.

 

However, I'm currently receiving around 41Mb downstream/8.5 upstream at best and wondered if it was likely to increase in the future? I understand that the service is advertised as *up to* 52Mb, but it would be nice to receive the advertised speed.

 

Best regards.

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3 REPLIES 3
john46
Distinguished Sage
545 Views
Message 2 of 4

Re: Slower than expected Infinity speed...

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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nina1952
Beginner
529 Views
Message 3 of 4

Re: Slower than expected Infinity speed...

Thanks for your quick reply, the following screenshots should hopefully help...

 

HomeHub 6 Stats:

 

BTSS1.pngBTSS2.pngBTSS3.png

 

DSL Checker:

 

BTSS4.png

 

Wholesale Speedtest, note than I am unable to connect via ethernet so the following were performed wirelessly:

 

BTSS5.png

BTSS6.png

 

Many thanks for your help so far!

 

Kindest regards.

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Webby
Distinguished Sage
494 Views
Message 4 of 4

Re: Slower than expected Infinity speed...

You're connecting considerably above the expected speed for your line.
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