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jamie1982
Aspiring Contributor
449 Views
Message 1 of 5

Slower than expected. Not too worried.

I would like to start by saying that I have been a BT customer for years, never had an issue and I am very happy with the service I receive in terms of the broadband. I am also happy with the support I get from both UK and India advisors. Never had a bad word to say about them.

 

 

I am not to worried about the issue I am experiencing, but I just wanted to ask the question to see if the Infinity trained Mods can shed any light on what may be causing the issue.

 

 

My Infinity 2 went live around 2 weeks ago with a predicted speed of 80Mbps down and 20Mbps up.

 

When I run a speed test at speedtester.bt.com I get told that my max achieveable speed is 46Mbps down and 9Mbps up. I know that this is incorrect as I usually get around 50Mbps down and 20Mbps with other speed testers. When I am downloading, I am often downloading at a rate of around 5.5Mbps (Equivilent to a 55Mbps connection).

 

Can anyone provide any advice on what I can do to check my connection?

 

This speed is seen when connected via Ethernet as well as Wireless. I have also changed between my old Hub 3 and my new Hub 3 with no improvement.

 

Any advice is very much appreciated.

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4 REPLIES 4
Webby
Distinguished Sage
446 Views
Message 2 of 5

Re: Slower than expected. Not too worried.

What's your estimation when you put your telephone number into the BT Wholesale availability checker?
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jamie1982
Aspiring Contributor
442 Views
Message 3 of 5

Re: Slower than expected. Not too worried.

80.0Mbps download.

20.0Mbps upload.

 

I have just checked a few moments ago.

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Webby
Distinguished Sage
437 Views
Message 4 of 5

Re: Slower than expected. Not too worried.

Perhaps an issue with your line mate. Request an engineer 🙂
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jamie1982
Aspiring Contributor
434 Views
Message 5 of 5

Re: Slower than expected. Not too worried.

I will give the Technical Helpdesk a call tomorrow morning and see what they say.

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