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I recently upgraded to BT Infinity however I’m getting speeds much lower than the promised 21-28 mb/s (minimum guaranteed 19 mb/s). In reality, after a week I'm getting 14 mb/s. I've spoken to the guys in India a few times but they've yet to find a solution, telling me to call back if it doesn't improve. I initially did a diagnostic on the line and it told me there was a problem with the retail servers. I was informed it was going to be remedied by the end of that week, but after the deadline went the fault was just closed without a resolution. The diagnostic was run again and it still says there is a problem with the retail servers.
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Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
Or post the information from the smart hub, using this link.
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
The helpdesk always say retail servers, as that is where they see the connection speed, the fault itself, could be anywhere.
Try connecting things up as shown below, and see if the connection speed improves.
Hi, here's the info you requested-
BT Hub 6A
1 Days, 13 Hours 22 Minutes 58 Seconds
5.24 kbps / 14.06 kbps
5236 / 13588
6.3 / 6
0 / 262
716 MB Uploaded / 3762 MB Downloaded
Yeah, i had no idea! Well glad I've got it sorted, i can start enjoying some 4k movies now.
So what's the best way forward with my bt phone socket? Can't really just leave it plugged into test with all the other wires hanging out? I only need that one phone socket, is it easy enough to isolate it?
I've just tied putting it through the test socket and getting 32 mb/s!
@CptMav Is it practical to locate your home hub there? If so, you can fit a filtered faceplate like this.
The home hub plugs into the VDSL socket, and the phone into the phone socket. It fits in the same place as the bottom section of the master socket.
Extension wiring connects to the filtered connections inside.
Designed to be plugged into a telecom provider NTE5 Master Socket, the VDSL2 Microfilter Faceplate acts as a splitter and provides separation and filtration of the VDSL-ADSL/telephone signals.
Ideal for ADSL Broadband applications like High Speed video streaming and online gaming, the Faceplate allows your router or modem to be plugged directly into the master socket offering a better connection as it is no longer reliant on plug in filters, cheaper dongles or unreliable extensions that are often the cause of poor performance.
Separate terminals for telephone and ADSL extensions are provided on the rear of the plate for the telephone line and ADSL line to be split at the Master.
If you do not need the extensions, then simply remove the wires from the back of the bottom section that is detached.
If you need a temporary fix until you get the proper faceplate, and need the extensions working for other things that use the phone line, you can connect things as shown below.
The Lindy faceplate works fine, and does not suffer from the electrical failure that plague the BT SSFP.