Slowest ever BT Infinity?

[janeh52]

Update - page IS working now, but won't allow me to print page or to copy  and paste results. So I transcribe a summary of them here (omitting Upstream for simplicity

VDSL Range A  (clean): Downstream Range High 13.7; Low 7.7; Downstream Handback threshold 5.4; "Available"

VDSL Range B(impacted): Downstream range High 8.8; Low 2.4; Handback threshold 1.9; "Availalbe"

ADSL  Downstream: Up to 10.5; Downstream Range 9.5 -11; "Available"

ADSL Max: Downstream UP to 8; Downstream Range 7-8; "Available"

Do you need more?

[janeh52]

Thanks! Here is the image:

BT BROADBAND AVAILABILITY CHECKER

Telephone Numberxxxxxxx on Exchange FAULKLAND is served by Cabinet 2

Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate(Mbps)	Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	13.7	7.1	1.2	0.8	5.4	Available	--	--
VDSL Range B (Impacted)	8.8	2.4	1.2	0.5	1.9	Available	--	--
Featured Products	Downstream Line Rate(Mbps)	Upstream Line Rate(Mbps)	Downstream Range(Mbps)	WBC FTTP Availability Date
FTTP on Demand	330	30	--	Available	--	--
ADSL Products	Downstream Line Rate(Mbps)	Upstream Line Rate(Mbps)	Downstream Range(Mbps)	Availability Date		Left in Jumper
WBC ADSL 2+	Up to 10.5	--	9.5 to 11	Available	--	--
WBC ADSL 2+ Annex M	Up to 10.5	Up to 1	9.5 to 11	Available	--	--
ADSL Max	Up to 8	--	7 to 8	Available	--	--
WBC Fixed Rate	2	--	--	Available	--	--
Fixed Rate	2	--	--	Available	--	--
Other Offerings				Availability Date
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Premise environment	Status
Bridge Tap	N
VRI	N
NTEFaceplate	N
Last Test Date	04-07-2018

[Steve_M]

Hi Jane,

This sounds like a home wiring issue, what does the master socket look like in the loft or is is too hard to get to?

Steve

[imjolly]

from the dslchecker results your conenction speed is low but I really think that is due to using an extension socket rather than the master socket  I would seriously consider moving router to master socket  I would not get openreach if you want to change some wiring but you could get a local telecom engineer to make the few changes which I think will improve your conenction nearer estimated range 

the connection speed for adsl2 and FTTC are very similar and you may actually be better sticking with adsl2 and probably cheaper

[janeh52]

Sound advice, thank you very much for all your help. I may get a couple of quotes on the domestic wiring.

Now obviously regretting having been tempted by Infinity, as appear to be worse off.  (Shouldn't really have been sold it, as not meeting the contract minimum speed.)

On the technical front, how easy will it be to get our line unbundled from the cabinet and restored to EOL whence it came - if that where it would have to go ? To move it from EOL to the Cab required "underground work", the engineer explained a fortnight ago.

But heaven knows what the BT ystem will need me to do to get the switch reversed! Wouldn't know where to start, and will almost certainly mean being charged twice for the service we had in the first place. More BT nightmares. grooooaaaan.

[janeh52]

Thank you for asking. It looks like the most primitive kind of socket - no division in the middle, just one socket, and   - get this -  a vintage telecom T...   logo in the corner.

[imjolly]

the socket is just a standard extension socket and master is upstairs when openreach line enters

was it standard broadband you had from BT before moving to fibre?  if so we can see if mods can help you with the move back as speeds no better than previous adsl

even if you move back I think you will get a speed nearer the dslchecker estimate if you moved/connected hub to the master socket

[janeh52]

Yes, it was a standard broadband ( ADSL) contract.

Of course I now have a HH6 which I understand may not work with standard broadband, assuming we could get it back. I've already returned the old HH3 to BT

[imjolly]

the hh6 does work with adsl  

so are you sure you want to move back to adsl?

[janeh52]

Well, my objective was to get a reasonably fast, stable and reliable broadband service at reasonable  cost. Ideally meeting the minimum standard of 10Mbps though I realise that is looking ambitious.

If returning to ADSL gets closer to that objective, then yes! but would the implications be, though - and what might go wrong (such as losing service for three days again)? 

Can you advise me in that, wise and distinguished one?