Smart Hub 2 - Changing the default WiFi password

[froschling]

I've just installed my new Smarthub 2 but cannot change the default Wireless Key. The system accepts the change but when I go back to it it's reverted to the default.  Any ideas what I'm doing wrong ?

John

[imjolly]

there should be no spaces

[VeteranISPUser]

---

@froschlingwrote:

I've just installed my new Smarthub 2 but cannot change the default Wireless Key. The system accepts the change but when I go back to it it's reverted to the default.  Any ideas what I'm doing wrong ?

John

---

Hi @froschling

Obviously a pure quess, but are you sure you have hit [Save]? Also are you making the change connected to the Hub by Ethernet cable. I don’t know if this helps but it makes sense changing wireless while connected by wireless may not be the best idea.

[Keith_Beddoe · Accepted solution]

See http://bt.custhelp.com/app/answers/detail/a_id/14110/~/how-do-i-change-the-wi-fi-password-on-my-bt-h...

You can change the wi-fi password via the My BT app.

1. Open the My BT app and select Home Network
2. Select Settings

1. Select Network settings

1. Select Change wi-fi password

1. Enter the current wi-fi password

1. Enter and confirm the new wi-fi password

[licquorice]

There is a bug with the Smart Hub 2 that lets you enter disallowed characters but doesn't tell you, it just refuses to save instead!!!

[froschling]

Thanks for your suggestions.

I connected via Ethernet and not only did I press SAVE but the hub confirmed it. Even so when I returned to the page the adult password/key was still there 😞 

[licquorice]

Try a different browser.

[froschling]

I was able to enter the new WiFi password using the App as you suggested,

Many thanks !

[froschling]

Ahh that's entirely possible as I was using some punctuation in the new password. A pity it doesn't reject it and tell you why ! Thanks for your suggestion. I'll bear it in mind when next I change the WiFi password.

[froschling]

Good suggestion ! Thanks !