Smart Hub 2 and Teckin smart plugs

[VicP_Wton]

I have a couple of Teckin smart plugs controlling plug in lamps activated via Alexa. These worked fine on a Hub6 but now I have switched to a Smart Hub 2 these will not work and Alexa gives out the message (device name) "is not responding please check network connection and power supply". The plugs will only work with 2.4 GHz, the hub is dual 2.4 and 5.0 GHz. But the Hub6 similarly is dual frequency and they worked with that. Any suggestions please. I understand that renaming the hub may help but I'm loathed to go down that route unless I have to.

[SuperFlyGuy]

I can't directly answer your question, but we also have 2 Teckin smart plugs controlling lamps in our living room and they work fine with our Smart Hub 2 and Alexa.

They were a bit of a faff to set up, but once set up, they've worked flawlessly without me needing to change anything on our hub at all.

In fact when we switched to full fibre recently and were sent a new hub, I just set the SSID and password on the new hub to match the old (to avoid having to connect all our wireless devices again) and again, they just carried on working.

We do have a BT wifi disc in the living room which they latch onto.  Is your hub close to the smart plugs?

[Anonymous]

Temporarily disable the 5GHz on the hub and then see if your smart plugs connect then re-enable the 5GHz and see if they remain connected 

[VicP_Wton]

Thanks.
I’ll carry on trying that. 
I thought this might be the path out but was nervous because of not being a techie. The solution is more important to me, because the smart plugs allow my disabled wife to control devices we take for granted can be switched manually. 
However since making the post I have followed it up through BT’s hub manager pages and I was absolutely amazed to find that splitting  2.4GHz From 5GHz and renaming each separately IS NOT AN OPTION with Smart Hub 2 but is a capability with the predecessor BT Hub6. I need to post a new question - Do BT sell or recommend affordable smart plugs That runs on 2.4GHz uninterrupted by 5GHz!

[VicP_Wton]

Thanks for the reply.
The smart plugs were in rooms entirely separate to the “old” Hub 6 Which was upstairs. And yes I agree setting them up was an absolute faff! But they worked. 
Then the Master  Socket was moved to downstairs and the Smart Hub 2 installed adjacent to it, and passwords systematically updated for all connected devices. At that point the smart plugs failed to respond. I reverted back to the Hub6 and the smart plug in the lounge ( same room as the Hub) did respond, but the other smart plug in an adjacent room (approx 7m away)  would not. I tried to add identical plugs but they would not “pair”. 
I have had another reply to which I have responded having now found out that Smart Hub 2 cannot be “split” separately renamed. 
Cynically I believe this is a deliberate marketing strategy to sell the “Disc” solution to a problem that never should have existed in the first place.  The Alexa controlled devices are quite important to us rather than being a convenience due to my wife’s disability so I do need to solve the problem, whether by moving backward or sourcing smart plugs that will be compatible with a 5GHz. Hub. 
thanks again

[spile]

Could your Wi-fi devices be trying to connect to your old router which may have a different Ssid/password? Do they have a reset option?

[Anonymous · Accepted solution]

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@VicP_Wtonwrote:

I was absolutely amazed to find that splitting  2.4GHz From 5GHz and renaming each separately IS NOT AN OPTION with Smart Hub 2 

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That's correct, hence my suggestion earlier to temporarily switch the 5GHz off. I'm not the first to suggest it and I don't suppose I'll be the last so if you haven't tried it then do so, you may be pleasently surprised

[SuperFlyGuy]

It definitely looks like your Smart Plugs are still trying to connect to the old Hub.  When I swapped to our new Smart Hub 2, I changed the SSID and password to that of our old hub which meant that everything "just worked".

The only thing I had to do was re-pair the BT wifi disc in the living room as I assume it uses the MAC address, as well as the wifi SSID and password.

[VicP_Wton]

Thanks Mr Meldrew it certainly did work and so while I was about it I renamed all the connected devices   
All done and thanks so much. 
(And I’ll try to curb my scepticism if there’s a next time) !