imjolly, Thankyou, reinstalled ‘smart hubs just now, factory reset and now connecting correctly. Speed is now 53/14, where is should so hub5 definitely slower (does it use infinity, I wonder?) will be able check the other points people raised later.
Regarding the question about my hub and it’s version:-
back of Hub it says BT Smart Hub X, it is BT Smart Hub Manager, and in the Technical logs the BT Product is BT HUB 6XA.
I cannot open the links regarding split hubs, networks etc as a message is shown which says ‘cannot open a secure connection, stopping you now’?
After I did the factory reset, to access advanced setting on hub Manager, I was asked/told to reset my admin password. Is this normal?
yes but you can just leave it as it is shown on hub
here is the link again for smart setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...
split network link http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...
these links should work - they do for me