Solved! Go to Solution.
For getting your money back go to 'Billing and Packages' and search for 'SmartHub/HH6 Refunds'. It is marked as an accepted solution. I got a full refund.
I sent mine back lasty week - no refund as yet. I followed your advice but still got past from pillar to post and in the end I'm not sure I'll ever see my £50 plus and I have no idea with whom this should be chased as everyone I speak to claims they aren't the right people!
Hi @CuReLeSsVeNoM and thanks for posting.
I'm sorry you're having problems with the smart hub. I can appreciate how annoying that must be for you. I'm sure I can help. Please drop me over an email with your details. You'll get the contact the moderators link in my profile. We're busier than usual so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.
Thanks for posting. I'm sorry the new hub hasn't worked out. We can of course open this for you again. Can you resend the details via the link in my profile and we'll take it from there.