Just had my second Smart Hub delivered but again the same problem as the first, namely 30 minutes after installing and all initially appearing ok, I now cannot get online on any device.
Yet my friend has got the same HH6 and has no problems whatsoever. Am I doing something stupid?
See if you can persuade him to temporarily swap hubs with you and see if the fault follows the hub or the location.
Though about that. But if I brick his, he and I will have a big problem...
I do have a theory that I came across on another post. When my hub was fine, it showed bt wifi status as 'not active'. Now I have the problem, it displays 'active' (ironic bearing in mind I cannot get online).
I have a feeling it is a simple change that I need to make to the hub manager settings, but god knows what it is! No obvious place to turn bt wifi off.
Is the home hub connected to the Internet, is the light blue?
Can you access the Internet with an Ethernet connected device?
Perhaps your devices are trying to connect to BT Wifi, and not the normal home hub SSID?
Then there is a physical connection to the exchange.
What does this page say
What information is showing for the following:-