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handside
Aspiring Contributor
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Message 1 of 12

Smart Hub - separate bands problem

BT - In a future firmware upgrade on the Smart Hub 6 can you stop forcing the 5GHz band to be suffixed with '-5'? I want seperate bands but it will force me to change all my devices as all my previous CPEs have allowed any SSID.

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11 REPLIES 11
Keith_Beddoe
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Message 2 of 12

Re: Smart Hub - separate bands problem

Welcome to this user forum.

 

This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself

 

The suffix was introduced to avoid problems with dual band devices.

 

You could use a home hub 5, or a third party router instead.

 

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handside
Aspiring Contributor
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Message 3 of 12

Re: Smart Hub - separate bands problem

Thanks Keith. I want to use the Smart Hub for its improved wifi capabilities rather than switching back to a 5. I'm finding most devices are using the 2.4GHz band so wanted to have separate SSIDs for 2.5 and 5 but without the '-5' restriction. Nevermind.

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Keith_Beddoe
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Message 4 of 12

Re: Smart Hub - separate bands problem

Have you noticed any difference in the wireless coverage, as they both have the same wireless power output?

 

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imjolly
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Message 5 of 12

Re: Smart Hub - separate bands problem


@Keith_Beddoe wrote:

Have you noticed any difference in the wireless coverage, as they both have the same wireless power output?

 


maybe another good HH6 like mine  thumbs up smiley.gif



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Keith_Beddoe
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Message 6 of 12

Re: Smart Hub - separate bands problem


@imjolly wrote:

@Keith_Beddoe wrote:

Have you noticed any difference in the wireless coverage, as they both have the same wireless power output?

 


maybe another good HH6 like mine  thumbs up smiley.gif


There may be a few out there, but I suspect there are a lot of faulty ones, judging by the mumber BT seem to send out as replacements. I suppose its cheaper than factory testing each one.

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imjolly
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Message 7 of 12

Re: Smart Hub - separate bands problem


@Keith_Beddoe wrote:

@imjolly wrote:

@Keith_Beddoe wrote:

Have you noticed any difference in the wireless coverage, as they both have the same wireless power output?

 


maybe another good HH6 like mine  thumbs up smiley.gif


There may be a few out there, but I suspect there are a lot of faulty ones, judging by the mumber BT seem to send out as replacements. I suppose its cheaper than factory testing each one.


But also with the number that are in circulation there must be a lot of good ones otherwise there would be far more posts on the forum and even more in the press.  as always only people with problems with the HH6 post here and the people who have a HH6 that works well don't post saying how good it is. - and as I keep saying compared to a quality tplink VR2600 with 4 external aerials the wireless coverage is very similar in my home



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handside
Aspiring Contributor
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Message 8 of 12

Re: Smart Hub - separate bands problem

the lower frequency (2.4) travels through walls better so when approaching the house from the street my devices pick up the 2.4 first and stick to it once inside the house. 

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Keith_Beddoe
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Message 9 of 12

Re: Smart Hub - separate bands problem


@handside wrote:

the lower frequency (2.4) travels through walls better so when approaching the house from the street my devices pick up the 2.4 first and stick to it once inside the house. 


Was the 2.4G better with the HH6, than the HH5 you were using before?

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handside
Aspiring Contributor
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Message 10 of 12

Re: Smart Hub - separate bands problem

yes but still not as good as the 5ghz with a good signal, i.e. line of sight to the HH

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