Smart Hub - wifi network names problem

[john46]

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read

[getfixing]

So what's the easiest / quickest way to get this over to BT. Because customer services won't have this forwarded on.

Or does it need to get high up to get any attention at all?

[getfixing]

Hi @DavidM 

Can you get this to the correct team in BT so this can be fixed in the next firmware update.

Thanks

[john46]

posts made here do not go to BT although the forum is moderated by BT not every post is read

[john46]

there are far more important issues to be fixed before looking at SSID's

[licquorice]

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@getfixing wrote:

Hi @DavidM 

Can you get this to the correct team in BT so this can be fixed in the next firmware update.

Thanks

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Do you seriously think BT are going to rush around and get a minor irritation to about 0.0001% of their customer base fixed in the next release of firmware rather than concentrating on real problems.

[Liam_]

If the limitations of the Hub, which has been designed with unknowledgeable users in mind, is annoying you then invest in a good third party router.  Then you will have a fully customisable piece of kit that performs better than the Hub.

Problem solved.

[getfixing]

@Liam_ that's simply not the case. This issue didn't exist in the Hub 5 and neither should I be expected to go purchase another router.

All that needs to happen is that the SSID for 2GHZ and 5GHZ can't match.

The -5 appended to the end does NOT need to be forced on.

Every other router including the BT Hub 5 manages it fine and there is no reason it can't be included in the next update release or rolled up into a future release.

Fact is, it's feedback and it should be acknowledged.

Don't enforce the -5.

Problem solved.

[Liam_]

@getfixing

No one is expecting you to go buy a new router.  Merely pointing out the fact that a third party router will give you many more customisable features, better wireless performance and some even have quite comprehensive built in traffic monitoring.

[getfixing]

Or just fix this annoying "feature" / bug.

I'll look into if a browser with css / jquery turned off and certain scripts can workaround this so I can set the SSID I want.

But to be honest this should just be fixed.

The main issue I have is directing this to the correct team in BT.