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atttim
Aspiring Expert
1,241 Views
Message 1 of 6

Smart Talk App on my visit to Germany

Activate App...won't seem to connect...won't send pin number to phone....no probs getting into MyBt and am getting emails ok....??
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5 REPLIES 5
JohnC2
Moderator
Moderator
1,205 Views
Message 2 of 6

Re: Smart Talk App on my visit to Germany

Hi @atttim Sorry you are having a fault setting up the Smart Talk service. 

 

If you are still experiencing this problem drop us over your details and we will be happy to help you. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

atttim
Aspiring Expert
1,131 Views
Message 3 of 6

Re: Smart Talk App on my visit to Germany

Unfortunately, this question was not solved, as my advice from BT online help advised me to Uninstall the Smart Talk App, which I did, and as I was in germany, my arms were not long enough to answer my landline in UK to give me a PIN number over the phone. !!!.

Anyway, I unistalled the App, reintalled a replacement Smart Talk App and hey presto now back in UK for 2 days and the Smart Phone Section got into my account and reset eveything now in UK....but I wont know if it will work in Germany until i go there again.

Please Note that I have added advice to the Notice Board information on what action is needed by the user BEFORE uninstalling/reinstalling the BT Smart Talk App which I could not find anywhere.

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atttim
Aspiring Expert
1,126 Views
Message 4 of 6

Re: Smart Talk App on my visit to Germany

Thank You JohnC for your help in passing my problem on the the Smart Talk Team

 

Please advise on what I should do ref thanking you even though the problem itself in germany was not answered ??

 

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RobbieMac
Moderator
Moderator
1,119 Views
Message 5 of 6

Re: Smart Talk App on my visit to Germany

Hi @atttim

 

Thanks for posting back!

 

I can see that @DavidM has picked up your case and will contact you again next week as agreed.

 

Cheers,

 

Robbie

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DavidM
Moderator
Moderator
1,037 Views
Message 6 of 6

Re: Smart Talk App on my visit to Germany

Hi @atttim,

 

Thanks for posting. I tried calling today, sorry I missed you. I can apprecite your concerns that you won't know for sure if it's sorted until your visit Germany again so I'll keep the case open until you can confirm either way.

 

Cheers

 

David

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