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mol2
Aspiring Contributor
932 Views
Message 1 of 4

Smart Talk Problems

Anyone experienced problems with the smart talk app.

 

Swapped mobiles and it won't let me register on the new one. (I de registered the old mobile first)

Last time I changed mobiles I logged into my BT and went to manage the smart talk app I managed to sort it by removing the user and creating a new ID. This time I log into my BT account and only have the option to block a user.

However when I ticked that option - gave it 24 hours and logged back in it shows the user as active and when I log in on the handset I says I have the maximum number of registered user (in spite of one of them being the one I am trying to use!)

Age on the phone to BT in India who seemed clueless and decided to "check my line" before giving me the Smart Talk technical 0800 number which doesn't work!

 

Andy

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3 REPLIES 3
highlandbloke
Beginner
916 Views
Message 2 of 4

Re: Smart Talk Problems

I'm having trouble too. Again I haven't used it on this device, but have on my previous one. Now when it gets to the "almost done" part of registration I get an unexpected error message. Exactly the same as this one

 

https://community.bt.com/t5/Apps-from-BT/Smart-Talk-Registration-Problem/td-p/1617909

 

Mods, how do I solve this?

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DavidM
Moderator
Moderator
890 Views
Message 3 of 4

Re: Smart Talk Problems

Hi @highlandbloke and @mol2,

 

If you've tried de-registering on the old handset and are still having problems we'll need to take a closer look at this for you. Can you please drop me over your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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mol2
Aspiring Contributor
875 Views
Message 4 of 4

Re: Smart Talk Problems

Hi,

Slight Gremlin - when I hover over your "contact me" it doesn't seem to be a hyperlink.

Ignore that - found the contact the moderators link!

Andy

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