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t8769
Contributor

‎31-07-2018 6h26 - edited ‎31-07-2018 6h47

1,695 Views
Message 1 of 15

Smart Talk

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When I go to Smart Talk settings, and try to delete my account, as this is what I'm supposed to do when reinstalling the app, there is nothing there. No one. 
It says I have 3 accounts, but there is no one active or blocked. 

Can anyone help solve this.

 

Why is this app such a nightmare, surely a multi-billion pound company like BT can make a great idea of an app like this work. I feel like I'm back in the 1990's. 


Its a great idea, but the app is absolute garbage (I'm using a polite word here).

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14 REPLIES 14
NeilO
Moderator
Moderator

on ‎31-07-2018 10h31

1,685 Views
Message 2 of 15

Re: Smart Talk

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@t8769 the smart talk service is due to be withdrawn in a few months time, we'll be able to help delete the number to allow you to reinstall. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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t8769
Contributor

on ‎31-07-2018 10h41

1,680 Views
Message 3 of 15

Re: Smart Talk

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Thanks

 

Its a pity this app will be stopped - it s great, when it works.

 

Are they planning to bring it back?


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NeilO
Moderator
Moderator

on ‎31-07-2018 12h32

1,672 Views
Message 4 of 15

Re: Smart Talk

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@t8769 No it's being fully withdrawn in December. Since roaming charges no longer apply in the EU and changes with technology available on mobiles it has meant that only a tinny number of customers still actually use the service. 

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t8769
Contributor

on ‎31-07-2018 12h47

1,665 Views
Message 5 of 15

Re: Smart Talk

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I see  - pity for me

Thanks

 

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t8769
Contributor

on ‎31-07-2018 14h43

1,650 Views
Message 6 of 15

Re: Smart Talk

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Dear John


Thanks for your call, much appreciated.

If you need to call back please email teh day before to make an appointment, as I'm often not with my phone, or please use the phone number I just sent in a private message.

 

Thanks

 

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JohnC2
Moderator
Moderator

on ‎01-08-2018 9h29

1,640 Views
Message 7 of 15

Re: Smart Talk

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Hi @t8769 I've been unable to fix the problem with your Smart Talk service and have therefore forwarded your case to the Smart Talk team to deal. They will be in touch as soon as they can.

Cheers
John

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t8769
Contributor

on ‎01-08-2018 12h49

1,634 Views
Message 8 of 15

Re: Smart Talk

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Dear John, 


Thanks for following this up.

My account seems to be frozen. I can't delete, add or do anything with it from the phone or website.

Can you please ask them to call me on the number I sent by email message through your link.

 

Thank you

 

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JohnC2
Moderator
Moderator

on ‎02-08-2018 14h15

1,606 Views
Message 9 of 15

Re: Smart Talk

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Hi @t8769 The smart talk team could not contact you on the number provided but they have contacted me to confirm that they have now removed the active users and the service. If you wish you can now try to set it up again.

Cheers
John 

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t8769
Contributor

on ‎02-08-2018 14h48

1,601 Views
Message 10 of 15

Re: Smart Talk

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That's great. Thanks for following this up and fixing it.