Smart hub 2 disconnecting a lot and making clicking sounds

[Poppyth]

I have a smart hub 2 and it keeps disconnecting for long periods of time and flashes different colours. I had a bt engineer come round to fix it yesterday and he thought he had fixed it but I’ve still got the same problem today. Also, I forgot to tell him about it making clicking noises, it makes these clicking noises a lot. Is there any way I can fix this myself or should I get another bt man to come round? 

[imjolly]

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Poppyth]

 

 

 

 

Thank you for replying and yeah I tried the quiet line test and I didn’t hear anything

[imjolly]

so quite line test you get dial tone but no noise?

hub stats show you are not connected to internet

which master socket do you have?

[Poppyth]

Yeah I heard the dial tone but after it said ‘quiet line test’ I heard nothing. And the socket I have says ‘master socket 5c’  with one port