Smart hub 2 receiving no power

[Danch123]

My bt smart hub 2 is receiving no power when plugged in. I know it's the hub or the power cable that came with it that is the issue but I don't know how to fix

[imjolly]

sorry but stupid question - you did press the switch on back of hub?

[Keith_Beddoe]

@Danch123 

Welcome to this user forum.

Are you a new customer?

[Danch123]

Yes I'm a new customer

[Danch123]

Yes I did press the power button and the network is not showing up on my devices and no light is showing on the hub itself

[imjolly]

if just new hub and power supply then phone 150 and get replacement

[Keith_Beddoe]

If you had to assemble the mains plug section, make sure that its clicked fully together, otherwise it will not make contact.